Peet's CoffeeReviews of peets.com

The absolute worst website and customer service Have a subscription- they tell me I need to update my credit card information which I did Get several emails telling me my subscription can’t go thru - that I need to change in their system I check and newly updated information is there so I call - on Friday and this morning- the rep couldn’t speak English and kept telling me I need to update info They may lose me as a customer

Woke up today to see this company took money from my account! I've never shopped with them, actually didn't even know they existed!!! What's going on? I'm not the first to leave a review like this. I reported this to my bank and reported the company as spam.

I woke up this morning to see that money had been taken from my bank account. I’ve never heard of this company before and I live in Australia. 3 transactions taken out. A total of $85. Does anyone know how I can get this money back as I’ve never placed an order or anything.

Site de voleurs, qui se permet de prélever des sommes alors que je n’ai jamais été sur leur site. Heureusement que ma banque m’a prévenu, attention grosse arnaque

I referred a friend, reward was supposed to be $22 credit plus free shipping. Item sold out, Peets cancels order and reward. Customer service 24 hours reply, email and then another 24 hours, no answer. Online Customer Service no better than automaton plus contact 24 hours if then.

I had a subscription, they sent stuff I had received already because they don’t read emails. They didn’t answer 2 emails. Their chat service doesn’t work well and I am done dealing with this horrid company. They didn’t include some items in an order and told me I was lying so I had to get my money from Visa.

I've just had my bank alerting me to a charge from this company I've never heard of them till now

Had horrible experience at PEET'S COFFEE Emarcadero location, store # 1097. I come here severa days a week at 5am, their posted hour for openning. Today I walked several blocks in the freezing cold to be told by manager April she's decided to open an hour late, 6am. I had come too far to return home and then come back, so myself and a crowd of customers were stuck outside for an hour in the dark and cold. I asked Store Manager April if we could at least wait inside and/or get some drip coffee. She bluntly said "no" with complete indifference to our discomfort. After an hour shivering in dark outside April finally unlocked the door an hour late. She didn't apologize, offer to make good on hardship her poor management skills caused, but was completely indifferent if not flippent toward customers' concerns, and became angry and rude when customers complained about innapropriate treatment. PEET'S COFFEE seriously needs to do a better job wih their management development. Been coming to this location 10 years before COVID. Pay $7 a pop for a coffee beverage each visit. I expect better treatment. April's a liability to PEET'S CORP, at least as a manager. She seems not to understand the responsability toward customersa manager bears.