Peet's CoffeeReviews of peets.com

Terrible Online Order Management. No follow-up emails telling you the shipment is on its way with a tracking number. Online Order shipments take up to 10 days for fulfillment. Confusing and incomprehensible order page for subscriptions or immediate orders.

I first got Arabian Mocha Sanani in a Peet's coffee shop. I went on to mail order it because the shop could rarely get FRESH roasted beans - it is now not available in the shop. Peet's has change their definition of fresh roasted, and now send me beans that were roasted a week before they ship them to me, so I now get beans that are 10 days or more since the roast date - most recently they shipped me beans on 4 Oct that were roasted on 24 Sept and I got them on 8 Oct. Those are old beans, no matter what they say about the packaging keeping them fresh. The crema, for example, is notably less 8 to 10 days after ROASTING, not after I open the package and the really wonderful flavor highlights are gone by then at most 14 days after roasting. Recently their fulfillment has gotten worse: I had a once a week subscyaription. I received one week's over a week late, and the next week's on the following day - so no coffee for 2 weeks, and then 2 pounds in 2 days.

Order was never shipped. Company never responded to Customer Service email inquiry. Expected a better experience from a premium coffee company.

Peet's coffee bags can not be recycled. From user friendly, easy to manipulate, long lasting,recyclable brown paper bags, Peet's has chosen heavy, difficult-to-bend-and-manipulate one-time-use heavy plastic bags. No more choosing how much coffee you buy. One pound bags are the only option. I have begun my search for another coffee to use in my daily cappuccino.

I'm a longtime fan of Peet's wonderful coffee. It's my go-to daily coffee. I typically buy the bags of beans at the grocery store and grind them at home. For something different, I decided to try the ground Honey Almond Peet's. My honest feedback is that it's terrible. The taste is so disagreeable that I couldn't even finish my mug- full. In fact, it gave me a bit of a stomach ache from the smell and the flavor. I won't stop drinking Peet's, but now I know to stick to my usual and not experiment with one of their new creations!

Purchased Peet’s whole bean from Rosauers Spokane Valley 13OCT23. It was on sale so I should have been alerted // this coffee had to be well in excess of a year since roast as the soap taste was so powerful it made me nauseous. Obviously an inventory dump. I dumped it in thie trash this morning. There is a reason Peet’s does not provide a roast date. Caveat emptor.

It's a sign of the times, now owned by Germans, Peet's Customer Service has gone to hell. After my order was delayed for weeks I cancelled it. I reordered online (horrible website) and bought a pound at a nearby store. Next they delivered BOTH orders. Calling or online Customer Service sends you to India. It was awful, they would not take back the cancelled order, even though their website confirmed the cancellation. They did take back an order mishap years ago but no longer. Now after 40 years I'm no longer a customer.

Had £32.33 attempted to be taken out of my account. Have no knowledge of this company, never heard of it or used it - and looking at the reviews this is obviously common. Customer services were of no help.