PearlsOnlyReviews of pearlsonly.com

Purchased earrings in jersey, not cheap, never wore them as unable to actually get through my ears, have been in the box since until I went to try again, the gold has turned a peculiar blue colour, emailed Just pearls and guess what never heard back!!!!! Don’t buy anything if that’s the sort of customer service you can expect, waste of money,

I purchased my pearls for my daughters wedding 18 months ago a bracelet and necklace I was super pleased with them . I have worn these about 4 times once for the wedding and 3 times to dinner they have never be worn no more than an hr or two each time and goes straight back into the box . Upon wearing the pearls to dinner at a winery last week the bracelet fell off my wrist . Upon examining it the little metal crash that hooks round has completely snapped off . I wrote and asked them what could they do to help me and their reply was pay $45 to get it mended, as it’s out of warranty. I am refusing to pay this as I have only worn it 4 times and it shouldn’t just snap after 4 times . Yes I understand my warranty is over but come on . it’s not something I would wear everyday just special occasions . I said maybe it’s an inferior weakness in the bend of the metal clasp and they should look at a better clasp because this should not happy . Dress jewelry from the dollar store lasts longer . Like I said no complaints about the actual pearls they r beautiful but the clasp should last longer that wearing it 4 times . I was going to get a matching ring but I am thinking twice about ordering from you again .

Poor quality pearls and service They were very poor in their communication and sent several emails all with different information leading me not understand when the item was coming, they then also made a mistake and the delivery was delayed beyond what they promised me on the phone. When speaking to them directly they were very rude and aggressive using diversionary tactics that it wasn’t their department and need to speak to someone else just wasting my time. When I did finally receive the pearls, they looked nothing like the ones on the website, they were of a completely different shape and quality and was told this is what I should of expected due to the class/grade – but if that was true why did their website have pictures of completely different pearls?? I would also like to state that I had ordered pearls of the exact same class/grade from another website that were of much better quality and were identical to their website picture. They then argued with me over their quality and over the returns process, the website very clearly had the wording “Free Returns”, though apparently this means they don’t charge you for returning items – and not that they can be returned for free – something which would be illegal in the UK market in any case. I would never use them again, they have zero concern over the fact they are misleading from the get go, they purposely mislead on their products/quality by using better pictures on their website than of their actual products, they mislead on free returns – despite it being mentioned multiple times and they couldn’t care less about their 100% customer satisfaction statement.

Bought a Pearl necklace set for my wife for Christmas 2022, the purchase was originally made on 30/10/2022, so in plenty of time for Christmas. The clasp (what they call a fish hook clasp) broke yesterday 08/03/2023, ABSOLUTE CRAP !!! Just like their customer service, they don't offer a repair service only a 90 day return service. When you purchase an item in advance you expect good service, how wrong !!! NEVER PURCHASE ANYTHING FROM THEM AGAIN.

Was given a three day delivery guarantee by customer service agent. (Product would be delivered within three days, not shipped.) Order wasn’t delivered until over a week later. No ways to contact DHL, (a notoriously bad shipping company,) and the order was sent out of Beijing. The company claims to be based out of Houston, Texas, but it is actually based out of Beijing. Site doesn’t have any way to contact them when they make mistakes, or a way to leave reviews. Buyer beware.

The website lets you believe they are based in UK but they are really in the USA.I made contact with them as after 6 hours of placing the order I had no order confirmation and the order was not found in the `my orders` part.I used chat after the person I spoke to on the phone spoke very little English,the 2 staff on chat behaved unprofessional and uninterested .I will contact the police here and in US if I do not get refunded in the allocated time

The products received looked very cheap quality and not worth the price it is marketed. I brought it initially because of the offer but when the items arrived they looked like they are worth less than a tenth of the price. The return and refund procedure looks confusing as well but eventually i got the money back. Not recommended to buy from this company.

I purchased a peacock pearl ring in November 2020. It is not a ring I wear everyday but a few weeks ago the pearl detached itself. I asked their customer care dept. for a replacement or refund as the item is no long fit for purpose but due to their 90 day warranty I am not entitled however they will glue it back for but I have to pay for it! So no I cannot recommend this company or the quality.