PearlevisionReviews of pearlevision.com

Me and my wife buy 2 pair of glasses every year . This year we went to the Pearle vision at the town center in Jacksonville fl . First our prescriptions were wrong and 3 times now we have had to take our glasses back for the lenses cracking .This last time they kept them for 5 weeks I got them back and withing 2 weeks they are cracking around the edges .

This is for Pearle Vision located in Somerville/Bridgewater NJ Zero stars if that were an option. Absolutely unacceptable experience. I had my first visit on November 21, 2025 at Pearle Vision for both glasses and contact lenses, and this has been one of the worst healthcare/customer service experiences I’ve ever had. Dr. Mohit Kapoor is extremely incompetent. He gave me an incorrect prescription, increasing my power by almost 1 full point. Trusting him, I updated my glasses and contacts at Costco, only to realize I could not see properly at all. That’s when I knew something was seriously wrong. It then took almost TWO WEEKS just to receive trial contact lenses—which were also incorrect. After calling Pearle Vision, I was scheduled for another appointment on December 15th. At that visit, the doctor admitted I could keep my old prescription, meaning I had no need to update my glasses in the first place. I had already spent over $250 unnecessarily, all because of their mistake. There was zero remorse from either the doctor or the staff. They actually made it seem like they were doing me a favor by offering a reevaluation. They ordered two pairs of trial contacts and told me they’d call when they arrived. I waited. By December 28th, I still hadn’t heard anything. When I called, they casually said they were “backlogged.” I called again on January 7, 2026, only to find out they were closed (apparently Wednesdays are a surprise closure?). On January 8, 2026, I finally received a call from Nicole saying my trial contacts were ready. I went in that evening, only to be made to wait over 20 minutes while they searched for them—because they couldn’t find them. During this time, they repeatedly questioned whether I had actually received a call. I had to show my phone call history just to prove it. Still, no apology. After 25 minutes, they finally found one pair. When I asked about the second pair, Nicole dismissed it by saying it was “just a trial.” I had to explain to them that two pairs were ordered. They searched again and found the second prescription—but not the trial lenses. I was told I’d have to come back again. At this point, I had been there over 40 minutes, on my FOURTH visit, and I was understandably frustrated. I told them they should not have called me if everything wasn’t ready. Instead of a sincere apology, I was met with a cold, dismissive attitude, including an older woman and a younger man giving me an intimidating, hostile stare for several minutes. The man then rudely asked whether I wanted to take the first pair or wait for the second—as if this situation was somehow my fault. I explained how much time and money I had wasted and said this experience would absolutely be reflected in a Google review. Only then did the woman soften slightly and offer that I could call back if the first pair didn’t work, and that they might provide a couple of additional pairs “as consolation.” As of now, my contact prescription is STILL not finalized, and I still do not have the second trial pair. This place gets **0 stars—or negative stars—**for competence, customer service, professionalism, and basic human decency. The doctor, the staff, everyone was awful. I strongly encourage anyone reading this to go literally anywhere else for eye care.

The eye exam and evaluation was excellent BUT the purchase of eye glasses was deceptive and extremely overpriced. The same or better quality glasses are available on-line and other retail outlets for less than half the cost at Pearl Vision!

My brother was visiting from Canada and his new lens' popped out of his eyeglasses, and we simply could not pop it back in. He is basically blind without his glasses. I had recently purchased my glasses at Pearl Vision so I called them to see if they could help. They said to come right in. We can't say enough good things about Christina and Liz who went out of their way to help us. They tried everything to get the lens back into the frame, but it was clear that the screw was stripped. They found a different pair of frames that worked and at a good price. They really took their time to find a frame that worked. We really appreciate their time and effort to find a solution. They also provided us with pricing for future frames and lenses, which would be cheaper than buying in Canada next time.

I purchased my new prescription glasses at Scarborough Town Centre and had a fantastic experience. The staff were friendly and efficient, and Hooman and Sara provided excellent assistance with my order. The entire process was smooth and quick. I highly recommend this place!

I've been a loyal customer of Pearle Vision at Oakwood Plaza in Hollywood, FL, and once again, I had an outstanding experience. Stephanie provided exceptional customer service, demonstrating both expertise and genuine care. She guided me through selecting the perfect lenses for two different frames, ensuring they matched my prescription perfectly. Additionally, she took the time to explore available promotions and insurance coverage to help minimize my out-of-pocket cost. Her dedication and professionalism made the entire process smooth and stress-free. I highly recommend Pearle Vision and Stephanie for anyone looking for top-notch eyewear service!

Terrible - order 2 pairs of glasses then 1 hour later found out they double charged me. when I called to cancel they say to bad we only give credit. Terrible Terrible Terrible I really like Dr Clark but hate how I now feel like I got ripped off.

DO NOT GO HERE! EXAMS ARE A SCAM! My insurance provider states that i have a $10 copay for standard eye exam. I confirmed with my network providers website what my estimate would be the $10 copay shown before going. Pearl vision didn't honor this or my insurance provider being in network and charged me the full cost of the exam at $104. I also only asked for an eye exam and they charge me for glasses prescription, and premium eye exam when that wasn't what i received. I got a standard eye exam same as everywhere else I've been that provided a standard eye exam fully covered by my insurance. This same exam i got that was considered "premuim" at pearle vision was listed a routine exam at visionworks. Pearle vison explained it as premium because i wear day and night contacts, this same exam at visionworks was for the same day and nights I've always wore and was listed as routine and was covered. 1st time going here and here will be my last. I wont be shy to share this to every review platform i can. Didn't have any issues with visionworks with my last provider, wish EyeMed has visionworks in network.