PearlevisionReviews of pearlevision.com

Dr, Chima sold me a bill of goods! I purchased the Vizz drops because he got me excited about what they could do for my vision. Turns out I experiences dim vision (pretty scary!) for several hours, and the drops had no beneficial effects. Dim vision is a common side effect. He only suggested that I try them again. Not a chance! So, needless to say, no refund for a product with serios side effects and no benefit!

I was treated with disrespect and experienced the worst retail customer service in my 67 years of living on this planet. After visiting the same store for over 10 year for normal prescription lenses, I decided to get a pari of polarized sunglasses. I asked for help with selecting a pair of frames. He said go over there an choose a pair. I did he said they are to curved wont work with your prescription. Ok I continued to look, he said you can choose any frames to for the lenses it doesnt have to be sunglasses. OK. I felt like he should be helping me find a pair that works for me or at least provide me with assistance it selecting Instead I heard he sat at the desk talking on the phone in another language. Basically I was left with helping myself. Same guy that helped me before. I found a pair he dotted the lenses. I left questioning my purchase. The day I picked them up the vision was blurry looking through them. That was the day the AC was not working in their office, and his cutting machines were broken. His attitude towards me was pathetic and abusive. He upset me and basically did not show any respect. The other guy in the office, was telling me he was having a bad day that his orders were backed up. I asked for a refund, and the other sales guy gave me a refund. I asked for help finding a frame. Because I needed help with fitting. So the other sales guy helped me and it was so easy when you have help. I would never again visit another Pearle Vision. Wow people can be so unethical and rude.

Absoulely amazing staff and great service!! I came in with a broken arm to my glasses they were able to replace it free of charge. They were friendly and courteous and able to complete the service that day highly reccommend them also have great deals on glasses if you are needing a new pair.

This was there best eye glass experience in my lie time. I got ray ban frames and the full gamut for my lenses and the transition are fantasitc. Go to Pearl Vision you will be happy i am.

If I could give a zero I would. I brought in a prescription and my own frames to the store in GrandJunctionColorado. The glasses came back horrible. It was like looking through water. The person who helped me was adamant about blaming the doctor who did my eye exam. I'm 66 years old and I have never had an issue with a prescription. Her solution was to have their Dr do another exam, Medicare only covers one per. Will never recommend Pearl Vision.

This was the worst experience I’ve ever had at an eye doctor—and I’ve been to many eye doctors. I showed up with insurance and was charged over $100 upfront before any exams which was an exam for glasses and contacts. I have never had to pay before an appointment, especially not that much when my insurance typically covers at least most of the exam. After the exam, I was directed to look at glasses but had to practically beg for assistance. When I finally received help from Kim Woods, I felt rushed and pushed toward a pair of metal frames that didn’t suit me. I was told they would be saved to my profile, but I made it clear I wanted to come back with my partner before making a final decision. On my second visit, I returned with my partner and selected a completely different pair—plastic frames. However, when I came back weeks later to pick up my glasses, they had ordered the original metal frames instead. When I brought this up, I was told those were the frames I chose, which made me feel dismissed and like my concerns weren’t being taken seriously. After confirming with my partner that we had indeed chosen the plastic frames, I had to return again to correct their mistake. Despite the error being on their end, I waited two hours for assistance. I was initially told I wouldn’t have to pay anything additional to fix the issue, but days later I received a call saying I owed over $150 for new lenses. In total, I ended up paying around $600 for glasses—even with insurance—due to repeated errors on their part. To make matters worse, when I went in to pick up my corrected glasses, I asked for my contact lens prescription. I was told—nearly three months after my initial visit—that it had never been finalized and they had forgotten to follow up with me. After four visits, I finally have the glasses I wanted, but the entire process was frustrating, disorganized, and unnecessarily expensive. I’ve had significantly better experiences at smaller offices with fewer staff. I would not recommend this location based on my experience.

⭐ 1-Star Review I’ve been going to Pearle Vision for over 10 years, but the last 4 years have been nothing but frustrating. Four years ago, they had to remake my glasses twice—and I still couldn’t see. I finally took my prescription to another provider, and that lab made perfect glasses on the first try. I’m still using those glasses today. Two years ago, I didn’t even bother having Pearle Vision make my glasses. I took the prescription elsewhere again and had no issues. This past year, I decided to give them one more chance. Big mistake. 12/20: Had my eye exam 12/26: Picked up my new glasses — I could not see interstate street signs. 01/10: They made me come back for another exam because the original prescription they gave me was incorrect. Had I taken that bad prescription to another lab, I would have been stuck with unusable glasses. They rewrote the prescription and made the glasses again. 01/17: Picked up the “corrected” glasses — better, but I still cannot see at night. I also tried transition lenses based on their recommendation. I was told they get dark enough that I wouldn’t need sunglasses. That was absolutely not true. Even in full sunlight, you can still see my eye color through them. I had to buy separate sunglasses to wear over them. When they remade the glasses the second time, they changed the transition color from dark green to dark gray (supposedly the darkest option), but they still don’t get dark. On 01/24, I went back to explain that I still couldn’t see clearly, especially at night. A staff member reminded me I only paid $468 — ignoring the fact my insurance paid another $500. That’s about $1,000 total for glasses I cannot use. She told me they could remove the transition lenses or schedule another exam, but both would be at my expense because it was past 30 days — even though it was NOT 30 days from when the “corrected” glasses were made. So here I am with $1,000 glasses I can’t use, having to rely on my 4-year-old glasses made by a completely different lab just to drive safely at night. Pearle Vision clearly does not stand behind their work. Their lab has repeatedly failed, their customer service was dismissive, and they chose not to make things right even when the errors were theirs from the start. I will never return, and I would not recommend Pearle Vision to anyone. Save your time, money, and frustration. They simply do not care about their customers—only their sales.

I was treated exceptionally by all of its staff. I would recommend people to go there for their eye tests.