Ryan W.
Poor service all around
There is little to no communication on where the order is in the process. It would limit customer service calls and improve customer service if an automated email fired off after each step. Order placed, order approved by Dr., order picked, order shipped (with tracking#). If your system can not allow this, it should allow an email at time of shipping at the very least. My order was placed on a Monday morning, with expedited service. I would expect that to mean filled and shipped within 2 days. It didn't ship for 7 days and I called on it 5 days after it was placed, and then chatted on the Tuesday it delivered. I understand limits with ecom fulfillment, having been a shipping manager for two large ecom retailers and managing a large distribution/fulfillment center. A week to fulfill an order that the customer paid more for expedited service is not only ridiculous but should be unacceptable. Interaction with customer service was ok but neither tried to resolve the problem. They simply stated the information that they had and apologized. Just poor service all around.