Peakscents.com Reviews | Read Customer Reviews of peakscents.com

Peakscents.com Reviews | Read Customer Reviews of peakscents.com

Peakscents.com reviews

Showing 2 reviews with 2 stars · Clear filters

Gay C.
Sep 4, 2022
My order contained a travel kit
My order contained a travel kit. It was a promotional offering but I did not select it. Office staff was very friendly and helpful about adjust the invoice. But I was credited the wrong amount. It is Labor Day weekend so I have not heard back about the second adjustment. The error should have been plainly visible in the paperwork.
Response from Peakscents.comSep 9, 2022
I'm sorry that there was an issue with your order! Our team addressed the issue and credited your account immediately. Since the travel kit was a special offer they refunded you that amount which apparently was not clear on your receipt. I will be sure to pass along your feedback to our team, we take these issues seriously and always strive to do our best to create a positive experience for our customers. Thanks again for choosing Peak Scents Plant Based Skincare.
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Lori
Jan 9, 2022
I love the products, but the company has disappointed me.
I love the products; however, my last purchase gave me an option to add on a travelers kit for $10.00 less than the original price. I didn’t click on it but around 10 min. later, it submitted an order. I immediately sent an email but never heard anything back. I just received the order along with my original purchase and the Rose Phyto oil wasn’t filled to the top. I took a picture and sent an email and I haven’t heard anything back on that either. As I said before, I love these products but the company doesn’t seem to care about their customers concerns. This is the first time I ever wrote a negative review on anything I have ever purchased.
Response from Peakscents.comJan 9, 2022
Hello Lori, we are sorry to hear this! We have not received an email from you or perhaps it went into our spam folder. We will have a team member reach out to you on Monday when we are back in the office. We definitely will replace your Rose Oil if it was not filled to the top. We use an automated filling machine for all of our filling so I am surprised that this could happen but we will certainly replace it. Again our apologies, we respond to all customers emails promptly but we never received yours. Feel free to call our customer service number as well- 800-630-9499. Best, DeeAnn Tracy/Peak Scents Lori, we have reached out to you but have not heard back. We take pride in providing a high level of customer care and it's never been our intention to leave anyone feeling ignored. I'm sorry that this has happened and would really like the opportunity to make things right with you. Please email me directly or call our customer care line- 800-630-9499
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