PCs for PeopleReviews of pcsrefurbished.com

I recently purchased a laptop from PCs for People which I have not received yet but I have purchased 2 computers from them in the past. One laptop and one desktop for my daughter. I loved the fact that we were able to purchase Microsoft Suite for $20, which is a steal. We had our computers for around 4 years and only toward the end did my laptop slow down but it was significantly older by then (in electronics years). I definitely feel that I received my moneys' worth and then some. I look forward to receiving my new laptop, which is a replacement for the old one. (it did not stop working I just decided that it was time to upgrade.)

As most reviews stated the company can be more organized. PRO: My computer came and for the price it is top of the line. as fast as the 17 at the libraries here in Tucson. I was suppose to get a 22 inch screen. Received a 20 inch screen. the company refunded me $40.00. good customer service. Con: 1. Company didn't send my wife adapter. although they are sending me out one as an after thought - I couldn't wait --went to best buy and spent $29 which also should be refunded. I needed to set everything up. 2. The DVD player did not open. This is concerning--Why...technicians should have done a thorough check of the computer before mailing but didn't. When I called they stated either I mail it back for that repair or it was on me to fix. I am not risking sending this computer back to them. I will use the $40 credit and get this fixed. Again I should be refunded. This came from their negligence. CALLING CUSTOMER SERVICE: for the most part they do the best they can. I have been hung up on from a person with a mean disposition. very rude. but when this happens just hang up and call back. most of them are pleasant. They can only do so much. So as stated at the beginning they can be more organized, accountable and responsible for their mistakes. I give it 4 stars because the computer is the best I ever had and for the price I am thankful for being able to qualify and buy a top of the line refurbished computer.

PCS for people has a lot of great programs and offers for low income people. I was able to buy a very nice refurbished laptop at a very reasonable price. Their customer service has been very helpful; I recommend calling them though, because they are more reachable that way (by email can take awhile, unless you are responding to a prior email string that a rep sent you). They are a non-profit, so I don't expect them to be as available as Am*zon for example. :) I have only had a couple issues with purchases through their EBB program, but they have resolved them for the most part. Thanks PCS for People. :)