Robert M.
Boot problem, card failure,
The computer did not boot. I resolved that issue then a few weeks later the graphics card failed. The response was excellent. He sent me a new card now the computer is powered but windows does not boot. Also it is set up in an RAID configuration that I did not ask for nor do I want I called them and was told that they had no way to control that. So I do not know how RAID got installed on my computer. Overall, I am satisfied with their customer service and very dissatisfied with their product.
Response from pcserverandparts.comJul 30, 2026
Hi Robert, thanks for the honest feedback. We strive to maintain top quality, but hardware can be unpredictable - sometimes shipping gets rough, or a component just fails. That’s exactly why we back everything with our warranty, and our support team is always here to stand by you and make things right. We’re really sorry for the inconvenience this caused and hope you'll give us another chance down the road. Also, please never hesitate to reach out with any questions - whether you’re placing an order or setting up and using your system. We’re always here to help!