Alex M.
Avoid Payyit at All Costs Terrible Service
Payyit is a payment processor nightmare. Their customer service is practically non-existent, with representatives who seem clueless and hostile. Attempts to reach them result in long waits and rude responses. They hold funds without explanation and stack fees with PayPal, leaving you double-charged. Their so-called financing option is just a rebranded PayPal Credit. With a litany of complaints, it's shocking they're allowed to operate. Save yourself the headache and avoid Payyit at all costs.
Response from PayyitMay 8, 2024
Thank you for reaching out and sharing your concerns. We are truly sorry to hear about your experience and appreciate the opportunity to address your issues. At Payyit, we pride ourselves on being an all-in-one platform for invoicing, payments, and bookkeeping, supporting both low and high-risk industry merchants with the necessary tools to accept credit and debit card payments. Our goal is to facilitate smooth financial operations for businesses of all sizes. Regarding customer service, we are continuously working to improve our response times and the quality of support. It is disheartening to hear that your experience did not meet the standard we strive to uphold. We are taking your feedback seriously and will use it to improve our training and processes. In terms of fees and payment processing, Payyit is integrated with various customer financing solutions, including Affirm, Klarna, PayPal Credit, Apple Pay Later, and Sezzle. It is important to note that each financing solution has its own fee structure, which we clearly outline on our Pricing page to maintain transparency with our customers. For your specific case, it appears that the available financing options were PayPal Credit, Apple Pay Later, and Sezzle. We understand the frustrations that come with limited financing options and additional fees, but these elements are often dictated by the qualifications set by the financing solutions and the need to manage risks associated with payment processing. As for the holding of funds, Payyit adheres to a strict policy of investigating claims of unrendered services or fraudulent transactions. This is a necessary step to ensure the integrity of all transactions on our platform and to protect all parties involved. We regret any inconvenience this may have caused and are committed to resolving such issues as swiftly and fairly as possible. We value your business and are here to help address any further concerns or specific issues you might have. Please reach out to our customer service team, and we will make every effort to ensure your satisfaction. Thank you for your patience and understanding.




