Payne Glasses LLCReviews of payneglasses.com

Response from Payne Glasses LLCMar 27, 2025

We're sorry to hear that your glasses didn’t meet your expectations. Our goal is always to provide high-quality eyewear that suits your vision needs, and we understand how important proper bifocal placement is. Regarding your order, we offer two warranty options at checkout, and you selected the standard warranty, which includes a 50% refund or an exchange. We strive to be transparent about our policies and always want our customers to feel confident in their choices. That said, we’d love to help find a solution that works for you—if you’d like to explore an exchange, our team is happy to assist.

Response from Payne Glasses LLCMar 18, 2025

We are available by phone from 10am-9pm Eastern time. Your initial communication regarding this issue was via email on Saturday the 15th. and your account shows you called us on the 17th. We emailed you on the 18th. informing you that an expedited remake was being processed. If you need any further assistance regarding the order, please don't hesitate to reach out to our customer service.

Response from Payne Glasses LLCMar 13, 2025

Thank you for reaching out. We understand your concern regarding the charge for your frames. After reviewing your order, we noticed that the selected lens type did not meet the specifications required for the promotion, which may have affected the pricing. If you contact us, we’d be happy to go over the details with you and find a resolution

Response from Payne Glasses LLCMar 3, 2025

We understand your concerns and appreciate your feedback. However, after reviewing our records, we do not have any prior communication from you regarding this issue before your complaint. We are always happy to assist our customers, and had we been made aware of the situation earlier, we would have gladly worked with you to find a resolution. You may reach out to our customer service team at [email protected] so that we can assist you with this matter.

Response from Payne Glasses LLCFeb 10, 2025

We sincerely apologize for the delay in your order and understand how frustrating this must be. Our final inspection process is in place to ensure your glasses meet our quality standards before they are shipped, but we understand that waiting this long is not ideal. We truly value your business and regret that this experience has not met your expectations. If there’s anything else we can do to help, please let us know.

Response from Payne Glasses LLCFeb 10, 2025

We understand how important it is to receive your order on time, and we sincerely apologize for any frustration this may have caused. Upon reviewing your order, we see that the selected shipping method was our standard delivery, which typically takes 6-12 business days and the order is still within this timeframe.

Response from Payne Glasses LLCFeb 12, 2025

We're very sorry to hear that your new glasses did not meet your expectations and that you are frustrated with your experience. We strive to provide quality eyewear and excellent customer service, and I regret that we have fallen short in your case. Regarding your bifocal lenses, we understand how important proper placement is for comfortable vision. We did send an email on the 6th confirming that your remake order is in process, and our team is actively working to complete it as quickly as possible. We appreciate your patience and hope to improve your experience with us.

Response from Payne Glasses LLCDec 30, 2024

Thank you for reaching out to share your experience. We sincerely apologize that our virtual try-on tool didn’t work as expected and that the assistance you received wasn’t helpful. We understand how frustrating this must have been, especially when trying to find the perfect pair of glasses. We strive to provide user-friendly tools and excellent support, and it’s clear we fell short in this instance. Additionally, your feedback has been shared with our team to address the functionality of the try-on feature and improve the quality of support we provide.