Payne Glasses LLCReviews of payneglasses.com

Ordering the glasses was a bit complicated, with so many options and ads popping up. Overall, it was okay.

Disappointed that I was unable to use two different payment methods. I had to change my order. I wanted to use the balance of my flex benefit card and then pay the rest with my credit card. Since I was unable to do that I had to settle for a second choice.

I’ve made 5-6 seamless orders with Payne so far. The last one, I paid $13.90 for a sunglasses upgrade to non-prescription lenses and the glasses came untreated, just plain lenses. I raised the issue and they basically blamed me for ordering them without a prescription, and said I could return for store credit or a 50% refund. I chose the store credit as it felt bad to pay for their mistake, but then they made me use it right away rather than save for the next time I need glasses. Since I no longer trusted that ordering non-prescription sunglasses actually worked, I had to pay more to get my usual prescription. Payne, refunding a measly $13.90 for your mistake would have made this a 5-star review with no question I’d be coming back next time. Now that is definitely in question, I may consider Zenni or another provider next time. I *do* however like the replacement glasses I got. I just felt like the customer service was so bad, which usually doesn’t matter when things go well, but it’s really grating on me. Just do better at owning your mistakes. I felt blamed as a customer for pointing out that I didn’t get what I paid for. Extremely bad vibes.

My glasses arrived but they are not Blue they are black.

My blue Arizona eyewear came with left lens missing screw, so lens popped out! I've ordered from Payne for years and never had a problem. I have two broken bones left wrist or I'd try to put a screw in, if I had one. I knew Payne were always an outstanding customer care company. They will send a screw or repair my frame. Thanks for caring about your customers.😁

I loved the glasses but even though they’re the same rx I got from the eye Dr, they gave me a massive headache every time I wear them.

I dont like that I have to try and bend the nose pads in and out, up and down. Not comfortable, you should include tool for this adjustment

Return policy sucks. Glasses came back small. Can’t easily replace