tammy M.
Slow service
Return received by Payne but no exchange code sent after 4 days . Means I will not have replacement in time for travel . Disappointed

Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingShowing 39 reviews with 2 stars · Clear filters
tammy M.
Return received by Payne but no exchange code sent after 4 days . Means I will not have replacement in time for travel . Disappointed
Linda E. W.
I am having a difficult time focusing. I an unable to drive. They are best used as readers!
Andrena G.
The glasses for my husband were not correct. The prescription is off a little compared to his normal glades which are new.
Tamara H.
I received 2 pair of glasses with 2 different prescriptions . One pair did not work. Myhusband could not see out of them. I contacted customer service, I am at the point where i asked for a mailing label or directions to send them back i want the money back so i can order a differnt pair but am unable to get a response. If the glasses are good you are fine but if not then good luck getting anywhere you just lost your money i guess,
Cassie C.
Received in a timely manner. Quality wasn't as good as I expected.
Response from Payne Glasses LLCFeb 5, 2021
Hello Cassie! Please get in contact with our customer service team at [email protected]. We don't want you to be stuck with something that you don't like.
Rhonda Rodgers M.
Glasses were to strong
Response from Payne Glasses LLCFeb 23, 2021
Hey Rhonda! Did you contact [email protected]?
Stellise K.
First time ordering from Payne, after several years of ordering online from Eye Buy Direct, which has been great but has limited frames for extra-small faces. I regret purchasing from Payne, as the quality of the glasses I received is extremely poor - very fragile, thin acetate which bends easily and feels like a cheap dollar-store pair of reading glasses. The prescription lenses are fine - progressive lenses - but the frames are entirely too flimsy. Their return policy is one of the worst in the business, offering only 50% refund unless you purchase an additional warranty - something other companies do not require.
Response from Payne Glasses LLCOct 22, 2020
Hi Stellise! We are so sorry that you were disappointed in our product. The frame you chose is made out of a TR material. It is a medical-grade plastic that is very flexible, lightweight, and hypoallergenic. Regarding our return policy, we also offer a 100% exchange credit option. I did review your ticket with our team, and it looks like we have resolved your issue. If you do have any further questions or concerns, please do not hesitate to reach out to us at [email protected] or 412-800-2020. Thank you!