Payne Glasses LLCReviews of payneglasses.com

Response from Payne Glasses LLCDec 11, 2025

Thank you for your feedback. We’re sorry to hear that you had a frustrating experience with our website. That’s not the experience we want for our customers, and your comments help us know where we need to improve. If there’s anything specific that wasn’t working or that you found confusing, we’d truly appreciate any details you can share so we can address it. In the meantime, we’re always here to help with your order or answer any questions directly.

Response from Payne Glasses LLCNov 24, 2025

Thank you for sharing your experience with us, and we’re truly sorry to hear that your lenses aren’t performing the way they should. Glares and smudging that worsen over time are definitely not expected, and we understand how frustrating that can be—especially after only a month of use. We’d appreciate the opportunity to take a closer look and make this right for you. Please reach out to our support team with your order details so we can help determine what’s causing the issue and explore replacement options if needed.

Response from Payne Glasses LLCNov 4, 2025

We’re sorry to hear you felt your order was taking too long. We always want our customers to stay updated and satisfied with their experience. Your order was actually delivered 7 business days after it was placed, which falls within our standard 6–12 business day delivery window. We truly appreciate your patience and hope you’re enjoying your new glasses!

Response from Payne Glasses LLCOct 2, 2025

We’re very sorry for the frustration this caused. Our orders typically begin processing within about an hour of being placed, so by the time we received your message the lenses were already in production. Because each pair is custom made to prescription, once that process begins we’re unfortunately unable to cancel or refund. That said, we truly value your feedback and understand how disappointing this must have felt. We’ll be reviewing our communication around order timelines to make this clearer, and we hope you’ll give us another chance to serve you in the future.

Response from Payne Glasses LLCSep 22, 2025

Thank you for sharing your experience with us, and for being such a loyal Payne customer over the years—we truly appreciate the many pairs you’ve purchased and the recommendations you’ve shared with others. I’m sorry to hear about the disappointment with your recent order attempt. You’re absolutely right that prescriptions can change significantly after cataract surgery, and sometimes that affects the lens/frame compatibility options our system allows. In certain cases, stronger prescriptions may limit availability with magnetic clip-on frames to ensure that the lenses fit properly and provide the clearest vision. That said, we’d love the chance to take another look at your prescription and see if there are frame styles with clip-ons that might still work for you, or to suggest similar alternatives that could meet your needs. Our goal is always to help you get glasses you’ll be happy with.

Response from Payne Glasses LLCSep 12, 2025

We’re very sorry to hear about your experience and that your glasses didn’t work out as expected, even after a remake. That’s not the outcome we want for any of our customers. We understand how frustrating it can be when glasses don’t feel right, and we regret that the process caused you inconvenience. Unfortunately, with online orders, there can sometimes be a more involved process to ensure the accuracy and comfort of the glasses. We know this can feel like extra work on your end. Our team truly wants every customer to end up with glasses they love. Please know that we’ve reached out to you directly by email and would love the chance to make this right.

Response from Payne Glasses LLCAug 27, 2025

We're sorry to hear about your disappointment. Every pair of glasses we produce is manufactured to the prescription provided, and our team follows a strict quality-control process to ensure accuracy. We also provided additional support beyond our standard warranty in an effort to help. At Payne, we care deeply about customer satisfaction and go the extra mile by troubleshooting and refining lenses based on how they actually wear once they arrive — a level of service unique in online eyewear. While it's disappointing that our efforts didn't meet your expectations, we stand behind the accuracy and care that went into your order. — The Payne Glasses Team