David
Personalized help
My initial order from Payne Glasses wasn't quite right, and I sent them an e-mail listing the problems. Chantale, a senior optician at Payne, wrote me back right away - she was wonderful at understanding the problem, giving clear instructions and recommendations, and they re-made the glasses which are working great. I was impressed with the personal involvement and help - this is a great company!
Response from Payne Glasses LLCMar 28, 2026
It’s great to hear everything came together in the end. We’re glad our optician team was able to step in, work through the details with you, and get you to the right outcome. That level of personalized support is something we care deeply about. We appreciate your trust.