Payne Glasses LLCReviews of payneglasses.com

Response from Payne Glasses LLCApr 8, 2026

That’s frustrating — especially when tracking isn’t clear and the order doesn’t arrive when expected. Status updates like “in lab” can be confusing, and we’re working to make that clearer. Our team is already looking into your order and will make sure it gets to you as quickly as possible. Thank you for bringing this to our attention.

Response from Payne Glasses LLCMar 27, 2026

Hi, Sorry for the frustration here — especially around the sign-in and checkout experience. That’s not how this should feel. I did want to confirm that your order has been fully canceled and refunded, so you won’t be charged moving forward. In some cases, orders are placed on hold after checkout for confirmation (such as prescription details) before moving into production. This is done to help ensure everything is accurate before the glasses are made. We also want to reassure you that there are no hidden charges — all lens options and upgrades are itemized before checkout, and we appreciate the feedback on how this was presented.

Response from Payne Glasses LLCMar 27, 2026

Hi, Sorry for the frustration here — especially around the cart and checkout experience. That’s not how ordering should feel. If an item that was previously added to your cart goes out of stock, it will need to be removed before you can continue — we’re actively improving the experience to make that clearer and easier to navigate. At checkout, Amazon Pay is just one of several available options — we also accept all major credit cards directly. If you ever run into questions while shopping, our team is always available to help guide you and hear your feedback as we continue improving the experience. We can also confirm that your order was successfully placed, and we look forward to you receiving your new pairs — our team is always standing by to assist.

Response from Payne Glasses LLCMar 2, 2026

Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues with both your and your child’s prescriptions — we understand how frustrating and concerning that must have been, especially after taking the time to ensure the information was entered correctly. Accuracy is extremely important to us, and we regret that this was not your experience. This is certainly not the level of service we strive to provide, and we appreciate you bringing this to our attention. If you’re open to it, we would welcome the opportunity to review this further and see if there’s anything we can do to make this right. Please feel free to reach out to our customer care team directly with your order details.

Response from Payne Glasses LLCFeb 25, 2026

Hi, thank you for sharing your feedback. We understand how important timely delivery is. After reviewing your order, it was placed on the 18th with standard shipping, which has an estimated delivery timeframe of 6–12 business days. Business days do not include weekends or holidays, and your order is still within that expected window. We truly appreciate your patience and would be happy to take a closer look at your order if you’d like to reach out to our support team directly. Thank you for your understanding.

Response from Payne Glasses LLCFeb 13, 2026

Thank you for your feedback, and I’m sorry for the issue you experienced during checkout. We understand how frustrating it can be when prescription information doesn’t save properly. We’re glad we were able to get the order canceled for you. When you’re ready to place your new order, please feel free to reach out if you’d like us to double-check the prescription details before it goes into production — we’re always happy to help make the process smooth and stress-free.

Response from Payne Glasses LLCJan 27, 2026

Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulty you experienced while placing your order, and we understand how frustrating a jumpy website or checkout issues can be. Regarding the free frame promotion, the offer applies once specific criteria are met, and we regret that this wasn’t clearer during your checkout experience. We appreciate you pointing this out, as feedback like this helps us improve how our offers are presented. We’re glad you were ultimately able to place your order, though we apologize that the process took longer than it should have. Your comments have been shared with our team so we can continue working to improve both our website performance and overall ordering experience. Thank you again for your honesty — we truly value it.

Response from Payne Glasses LLCJan 15, 2026

We’re sorry for the frustration this caused and appreciate you sharing your experience. The free frames promotion does apply automatically at checkout when a qualifying prescription lens package is selected. If the discount does not apply, it’s typically due to the lens options chosen or a checkout/browser issue. We understand how disappointing that can be and apologize that it did not work as expected in your case. Our customer care team is always available to assist and ensure the promotion is properly applied.