Payne Glasses LLCReviews of payneglasses.com

Response from Payne Glasses LLCApr 3, 2026

That’s frustrating — especially having to restart multiple times. The process should be more straightforward than that, and we’re working to make it smoother. Thank you for writing this.

Response from Payne Glasses LLCJan 7, 2026

Thank you for bringing this to our attention. We’re sorry to hear that it took multiple phone calls to complete your online order — we understand how frustrating that can be. While we’re always happy to assist by phone, our goal is for the online ordering process to be as smooth and straightforward as possible. Your experience has been shared with our team so we can review what may have caused the difficulty and work toward improving the process. We truly appreciate your patience and your feedback, as it helps us continue to improve our service.

Response from Payne Glasses LLCJan 7, 2026

Thank you for taking the time to share your feedback. We’re happy to hear that you really liked the frame you selected. While we strive to offer a wide range of lens options, certain lens types are not compatible with all frames due to factors such as frame size, shape, material, and required lens thickness or support. For this reason, some frames are limited to specific lens types to ensure proper fit, performance, and durability. We truly appreciate your suggestion and will share it with our product team as we continue working to expand lens availability whenever possible.

Response from Payne Glasses LLCNov 24, 2025

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding discounts. At this time, we do not offer a first-time buyer discount, and we regret if any part of our website or checkout process suggested otherwise. That was not our intention, and we appreciate you bringing this to our attention. If you are able to let us know where you encountered this information, we would be grateful, as it will help us ensure greater clarity for all customers moving forward. Thank you again for your feedback.