Nancy D.
my order
I have ordered from you before,,, was very easy,, this time it took me an hour to figured out how to order,,,,,,

Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingShowing 39 reviews with 2 stars · Clear filters
Nancy D.
I have ordered from you before,,, was very easy,, this time it took me an hour to figured out how to order,,,,,,
John M.
They did not darken when I was driving in the car.
Response from Payne Glasses LLCApr 8, 2025
Thanks for your feedback! We're sorry to hear your lenses didn’t darken while driving. Most photochromic lenses react to UV light, which is often blocked by your car’s windshield—so they may not darken as expected inside a vehicle. We understand this can be frustrating. It seems we are already working on a resolution, as outlined with your warranty. Thank you for giving us the chance to help you correct this.
Leticia G.
Help by phone to help order glasses for the first time.
Susan B.
The frames are of nice quality and the overall look of the glasses is fine. I have 2 pairs - both are progressives. The first pair I can't use when working on a computer. All of my other glasses can be used when working on a computer, but there is something wrong with the transition from distance to close-up with the Payne Glasses that is not right, and it causes blurred vision, making it so I can't use them for work. The second pair are sunglasses, and while the transition from near to far seems smoother than the other pair, the lens color is too light for sunglasses. I have light-colored eyes and I still have to squint when wearing them in sunlight. This is not the case with my regular glasses made by my usual lens maker. The styles are cute, so maybe I will consider only purchasing frames in the future, but I won't trust them to make my lenses.
Response from Payne Glasses LLCOct 28, 2024
Thank you for taking the time to share your feedback about your recent experience with our glasses. We’re delighted to hear that you find the frames to be of nice quality and that you like the styles we offer. However, we're truly sorry to learn about the issues you’ve encountered with the progressive lenses, particularly regarding the blurred vision while working on a computer and the lens color in your sunglasses. Your comfort and satisfaction are our top priorities. You may reach out to us directly so that we can address your concerns.
Laurie G.
These are WAY TOO BIG.
Response from Payne Glasses LLCJul 22, 2024
Hello. We'd be happy to help. If you contact us at [email protected], we can let you know your options and give you a few tips on selecting the right size for you.
Vicki S.
The glasses I received had the wrong prescription. There were days of hassle and I finally had to purchase an extended warranty to be able to return them, which felt like a scam. I had purchased multiple pairs from Payne prior to this that were fine. But when they made a mistake, the treatment I received definitely didn't feel like I was a customer of any value. I ended up with glasses from Zenni that were perfect.
Response from Payne Glasses LLCJun 25, 2024
Hello. We tried to help you with your order, but you requested to be able to do a 100% refund instead. This is not an option for the warranty you selected, so we allowed you to upgrade to the Risk Free Warranty, as a courtesy. Your money has been refunded. We would love to help in the future.
Barbara
Your website is not user friendly. Kept losing filters and sort parameters.
Response from Payne Glasses LLCJun 25, 2024
Thank you for your feedback. Filters and sorting are like that on purpose, so that you don't narrow the selection after clicking on a new category or page.
Starr K.
I never got my stuff I ordered I paid for it's probably something on the post office is in because other than that I've been ordering from paying glasses for a long time and I've ordered a lot of glasses from them and I never had this issue but I was just really counting on this pair cuz I don't have a pair right now and I can't see like I'm blind without them so but I'm I'm sure it's the post offices I'm just having not had any luck getting a hold of an actual person at the post office so that's my only issue so far