Payne Glasses LLCReviews of payneglasses.com

Response from Payne Glasses LLCJun 9, 2026

We understand that frame feel is an important part of the overall experience. Many modern materials are engineered to be exceptionally lightweight and flexible, which can feel very different from more rigid acetate or metal frames. We also appreciate your feedback on the website experience and product descriptions. Thank you for taking the time to leave a thoughtful review.

Response from Payne Glasses LLCMay 28, 2026

We’re glad to hear you continue to find value in our selection and pricing. We also appreciate the feedback on the virtual try-on experience, site performance, and having to re-enter information during checkout. Input like this helps us identify where we can improve, and we thank you for taking the time to leave a thoughtful review.

Response from Payne Glasses LLCApr 11, 2026

That’s frustrating — especially with a stripped screw. Our team will be reaching out to take a look and get this taken care of, including warranty coverage where applicable. Please keep an eye out for their message.

Response from Payne Glasses LLCApr 3, 2026

That’s frustrating — especially when it’s not clear what’s blocking the order. The experience should be more straightforward than that. We’re working to make that clearer and smoother. If you’re still running into it, we can help get it sorted. Thanks for calling this out.

Response from Payne Glasses LLCMar 30, 2026

That’s frustrating — especially having to reset multiple times. Glad your order still went through, but we know that’s not how it should feel. If it happens again, we’ll make sure it’s handled quickly.

Response from Payne Glasses LLCMar 30, 2026

Sounds like that didn’t line up with what you were expecting. Our free frames are part of a rotating selection, designed as a way to try Payne — new styles are added regularly. Worth checking back to see what’s in the mix.

Response from Payne Glasses LLCMar 30, 2026

Getting the prescription sorted and moving forward with confidence — that’s what matters. Glad we were able to help get things lined up.

Response from Payne Glasses LLCMar 30, 2026

That makes sense — once you’ve selected a size, seeing everything else can feel like extra noise. The full set stays visible to keep options open, but size filters can be applied on the Shop pages to narrow things down. Appreciate you calling this out — we’ll keep working to make that flow more intuitive.