Payne Glasses LLCReviews of payneglasses.com

Worst customer service ever. I will never buy from them again. I ordered glasses and when they came, one of the ear pieces was loose where it connected, causing them to sit unevenly. It wasn't something tightening a screw could fix. I let them know and they said send them back and as soon as they are in the mail, we'll start working on your new ones so you don't have to wait too long for the new ones. Only, after I let them know I shipped them, they did not start working on the new ones and about a week later I got a message saying they had received my glasses and determined there was nothing wrong with them so they wouldn't be replacing them. They said they could send them back or give me a refund. I didn't want defective glasses so I chose a refund. So they were willing to refund the money but not keep the money and give me new glasses. Makes no sense. So instead of just having good customer service and getting me working glasses, they lost a potential repeat customer who will now tell everyone to never use them. Some companies just don't get customer service and this is one of them. It's a shame because I really did want the glasses if they were done right.

I would highly recommend not purchasing glasses from this company, particularly for children. I recently and excitedly purchased a pair for my special needs toddler with low muscle tone who also is immobile. I purchased the only warranty available, because well--toddler. TWO DAYS after purchasing, there was a sizable crack in the frames. I was highly disappointed. I reached out to customer service and they said that nothing could be done as this was due to wearer's fault and they were happy to give me a $20 coupon for another pair. They were not empathetic and weren't concerned that their product broke after 2 days I was dumbfounded that they continued to insist that their glasses were durable, but was unable to uphold due to "impact and pressure damage" (their words) from a sweet 2 year old boy who has significant challenges--again, low muscle tone among many other things. They confirmed to me there were no other warranties I could've purchased and the warranty I did purchase, was only for manufacturing defects. So my takeaway is this, if your child is active --if my two year old's glasses can't uphold 2 days, I would choose another company. I'm sure you can get better quality elsewhere and an actual warranty when things go astray!

Sent glasses completely unusable. Refused to correct or communicate.

I ordered my sunglasses on the weekend and it is Wednesday now and it hasn't even shipped yet. I don't understand how days have gone by and nothing has happened.

could not purchase 2nd pair for 30% off as stated in ad.

I will say this. In the beginning everything seems fine as you are going through the ordering process. However the moment you ask why things are taking long with the order they get upset and just cancel orders. Could be a blessing in disguise. If this is how they treat customers during the order I can only imagine after the order.

The glasses were too small and I tried to contact them on Thursday to do an exchange but they took so long to respond until it was finally Monday when they got back to me with an exchange code. Now it’s going to take another 12 days for my new glasses to arrive and I had to pay full price for both pairs because they wouldn’t respond to me. It’s going to take me close to a month to get the glasses I need. Their customer service is terrible.

Received glasses in July 2025 and frames broke on January 3, 2026. Frames broke (cracked) where leg attaches to frame. I emailed Payne regarding warranty and asked if a new frame only could be sent as lenses are fine. Well, I did not receive a new frame. I glued the broken pieces together which did not last. I finally ordered a new pair from another company that has excellent customer service.