Matt
Customer support went above and beyond…
Customer support went above and beyond to help me process my exchange and make sure the lens types were right for my prescription and the glasses would be a good fit. Unexpected and very much appreciated.

Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 2,048 reviews with 5 stars · Clear filters
Matt
Customer support went above and beyond to help me process my exchange and make sure the lens types were right for my prescription and the glasses would be a good fit. Unexpected and very much appreciated.
josie P.
I have bought multiple pairs of glasses from this company. They are are well worth the money I spent. Something happened at my job and my glasses were broken three days after I got them. Customer support was quick to help me AND EXTREMELY COURTEOUS!! I am currently waiting on a replacement pair. 10/10 recommend.
customer
Perfect arrived on time and glasses fit great
Linda
I have gotten 2 pair of glasses from Payne and I'm more than happy to say they are great will buy my glasses from them from now on they are perfect
Jessica M.
My mom had been suggesting I give PG a try for my transitions. I just got my new glasses in today and I can say I am quite pleased! They fit perfect, look exactly as expected, they came in a day ahead of schedule, and I saved money by NOT using insurance for my transitions! :D Thank you so much Payne Glasses!
Christine J.
After a really bad experience with the glasses vendor I had used for about 10 years, I was a little nervous about ordering online again, but I cannot afford what the local opticians charge. I can only say I AM THRILLED WITH MY GLASSES. I will order from Payne again (probably sooner rather than later, as I have a dog who loves me so much that if I forget and the glasses are within her reach, she chews them, lol). THANK YOU PAYNE GLASSES!
Rosemary De Kold B.
After USPS didn't properly secure delivery of my glasses and they were never received, Payne sent a duplicate pair grais! WIll always order from Payne.. next order sunglasses!
Donna L.
I and a great shopping experience with Payne Glasses. Great customer service, and my glasses are beautiful. I ordered twice and highly satisfied with both orders.