Payne Glasses LLCReviews of payneglasses.com

Received two of the same glasses when I ordered two different pair

PAYNE GLASSES LAB IS LOCATED IN CHINA.. STAY AWAY FROM PAYNE GLASSES. I have had the worst experience ever with Payne Glasses. This is the second pair from them.. The customer service is VERY rude and inconsiderate, and i get hung up on me every time I call them. My left lens was different than what the doctor prescribed. I texted customer service back and forth and then didn't get a response for several hours. I have been ignored and I feel I have wasted my money. I want a full refund because I don't want their services anymore. Lenses can have smudges and it's difficult to clean these lenses with the piece of cloth that they provide. When I ordered the glasses with the blue blocking technology, I had strong headache for several days so I had to return them but still had to pay for shipping, which is not fair.

I got a pair sent to me that has damage before I even opened it because it’s how they looked when I opened the packaging…and when I get back with them to tell them of the damage I got treatment like was my fault… I had to pay for shipping and handling to get them fixed and still haven’t received them back …I don’t know what happened to PG but these days are very different the way service is…Very unprofessional and rude towards this Mexican and seems like I’m punished for this experience because I still haven’t received them back ….I figure if it was my fault I would fix and ship ASAP but I’m not the millionaire in this situation….I understand how most work…Rudely superior… IM MORE UPSET WITH THIS PURCHASE AND GETTING EVEN MORE TIRED OF PATIENTLY WAITING

I had a terrible experience with Payne and will never use them again. I ordered two pairs of glasses and when they arrived found that the frame measurements listed on the website were highly inaccurate. Both pairs looked child-sized on my face but were supposedly the same size as the ones I was already wearing. They were also very flimsy and cheap. The biggest issue was the visual quality. Although I believe the prescription was correct, there was a lot of distortion in the lenses. When I reached out to customer service, I got no response for weeks. I finally called and spoke to someone, and then what ensued was 50 plus text messages of back and forth over four months, with them trying to blame me or my optometrist for the problem. They insisted that I be seen by an optometrist to verify my prescription. I made and appointment and took the Payne glasses in to my optometrist who told me that the lens curvature was incorrect for the strength of my prescription. So, in other words, Payne crafted the lenses incorrectly. When I informed the rep, she finally caved and offered me a 50% discount on the lenses (because the return window had passed due to their initial lack of response (how generous). They checked with the lab and told me they had frames that would accommodate my lens curvature. The kicker was they literally only had ONE PAIR of frames that would work. ONE. And they were hideous and too small for my face, which I have a normal sized adult face. My optometrist said that is bull patty (can't use bad language) and that frames can accommodate a wide range of curvatures. Wary of the labs lack of knowledge I said no thanks. Basically, I paid them for nothing. The overall experience was a nightmare. If you have a higher strength prescription I would advise you to run from Payne. Their customer service gaslights you, they are amateurs, and they will have nothing to offer you in the way of frames and lenses that will work. Why would the lab not understand lens curvature is important? That’s a huge concern. Payne is the fast food of eyeglasses.

The glasses are UNWEARABLE. They are blurred and I can't see anything out of them. I don't understand why this is. I specifically requested that you use the prescription I sent in when I ordered my first pair of single vision glasses. The first pair I ordered was FLAWLESS. I was very SATISFIED!! Now every time I order a new pair, I can't see anything but blurriness. I don't understand why you all can't get the prescription correct. I will be sending these glasses back and choose another company that can get my prescription correct in the future.

Terrible experience. Customer service is nonexistent. I have been pleading with their agent to simply have my prescription checked to verify accuracy. It has been 19 days since they received my glasses back for inspection. Their “optician” is still c h e c k i n g my glasses. 19 days and they still haven’t “checked” my lenses. The worst on line experience in my life. I won’t be back!

The glasses were huge. Fell off my face, but I still couldn't get a full refund.

Hello, obviously the lab is having issues, that is my understanding....I placed second order on 11/20 USED FOR: DRIVE PROGRESSIVE Subtotal: $121.85 and received them monday on 12/14. They were delayed twice and when i open the box, the glasses case was damaged(bend, crooked). The case was obviously too small for this type of glasses along with cleaning cloth. Literally shoved in so it can fit but it damaged the case. It was not much of the issue as of when i tried my glasses on they have smudges and visible spots, obviously factory/lab defect. I made some picture of them and email them to customer service couple days ago, today I got email that lab is still reviewing this. I tried the glasses today again and the defect is affecting my clear vision! I explained in email, that I can not use these glasses and want them send back for inspection if they don't believe me, but I definitely want them return, I paid lots of money and i am very disappointed, that I still have to wait for LAB to get back to me, whatever that means. How overall all this issue has not been handled yet. I am expecting just like everyone else good quality and if not, then get refund. I posted positive and nice product review of my first order, and i have to remind the customer service, that I do not see my review points on my account, customer service told me they have to check with LAB?! Does LAB making all the decisions? well honestly someone there is not paying attention to the job! I guess that is when supervisor or manager have to step in. Christmas is around the corner and i have to leave to see my family next week, so I really need to get this handled properly!