Payless FlightsReviews of paylessflights.com

DO NOT USE PaylessFlights, unless you want fake flight tickets. Even though we received confirmation of our flights and payment from PaylessFlights, when we went to the airport yesterday (13th February 2018) we were not booked onto the flight. We called PaylessFlights to ask why and they simply said that they had cancelled our flights. That's all. No apology. No reason why. We then had to buy last minute flights at the airport, which were more than 5 times the price. We only used this company as it came up through SkyScanner. Normally I trust SkyScanner, but now I will be a lot more careful. I will definitely NEVER be using PaylessFlights ever again and will go with more trusted companies like Tripsta or GoToGate etc.

I thought I return ticket DC-Paris thru their website at night for 641 dollars - when you can't reach them by phone - but did not receive any email confirmation within 48. As time was short, and it seemed the ticket had not been processed, I bought the near same flight {leaving same day, about same time, also with AA, also with one step over, same flight time, and one day later back, same time etc., but one day later, because same date was not available any more}, only 40 dollars more expensive thru another web based company. It was immediately confirmed by email etc. Two days later - and after zero emails from PaylessFlights, I discovered that Payless had charged the $641 on my card. I call with them, and they say: "but did you check your Spam?!" My Spam? Why should I check my spam when I buy something for 641 dollars? Do you ever in your life receive a ticket confirmation in your Spam? So these idiots know that this happens to their emails, but they don't warn their clients, and don't change their email routing or whatever. They did agree to reimburse, as they saw I bought the same ticket once again. Yet, three days later, no rembursement. So I call back: "Oh, but we've send the paperwork to Iberia and have yet to hear from them!". As if Macy's, before reimbursing a returned T-shirt, first has to contact Kelvin Klein. I bought from Payless, not from Iberia, and it was Payless who decided to send me a confirmation in my spam, in stead of regular inbox. Didn't want to put me thru to a supervisor either ("is in a meeting"). Then they tell me: "it will anyway take 4 to 6 weeks before you get something back". So I call them again, in an effort to find a maybe somewhat better informed person and get a guy who first puts me on hold for 20 minutes and then states: "Oh, we've gotten an answer from Iberia: they're not going to reimburse you because it's not the exact same flight". Why would someone in their right mind buy two tickets? If you want to leave a day later, you would pay 200 dollars change fee, but not a whole new ticket! It's just their Spam issue, but they try to get away with it. Terrible client service. Send them 8 emails about this, zero response. Don't buy from these folks.