PayfastReviews of payfast.io

Pay fast can't process payments on time. After payment they hold the funds claiming they are still investigating fraud. Eventually they will block your account and retain the funds for themselves. They are the worst payment gateway I have ever known. If you wish to do business fast and swiftly, Please avoid using PayFast as you will end up frustrated and losing valuable business. They take long to reply to emails and don't answer calls.

75% of all the payments I made via Payfast were announced as a failure, however, the amounts came out of my account immediately. You cannot get hold of anyone and when you finally get an answer, they simply tell you to call the shop where you bought things online. That is the lousiest payment service ever. If this happens over the weekend you will have to wait at least 3 days before you finally get a confirmation. It is time that Payfast is taking its service seriously. Other services do go the extra mile. I will certainly advise any shop to go over to the competitor.

We have been long-standing customers of PayFast for many years, utilizing their services across three of our online stores. However, our recent experience with their customer support has been nothing short of appalling. In mid-October, the new owners of our store initiated contact with PayFast to resolve a critical matter. I personally followed up on October 22, expecting timely assistance, especially given our history with the company. Unfortunately, 5 weeks later, the issue remains unresolved, despite repeated follow-ups. This level of neglect is completely unacceptable for any service provider, let alone one entrusted with handling online transactions. It’s deeply disappointing to see the significant decline in the quality of PayFast's customer service. What’s most frustrating is the lack of urgency or accountability shown by their team (Ishraq, Monique & co). As a business, we rely on our payment processor to be responsive and efficient, yet PayFast has failed to deliver on even the most basic expectations. This delay is not just frustrating - it's harmful. Many of the negative reviews about PayFast echo similar experiences, particularly from smaller merchants who are already struggling to get by. These businesses often rely on timely payouts to cover operating costs, yet are left waiting for weeks, sometimes months, due to inefficiencies like the ones we’ve encountered. For a payment processor, this is unacceptable. Merchants place their trust in PayFast to ensure their funds are accessible when needed, not held up indefinitely due to poor service and lack of responsiveness. We will be actively seeking alternative payment solutions and cannot, in good conscience, recommend PayFast to anyone. If you're considering PayFast, be warned: delays and poor communication seem to have become the norm, not the exception. It’s time for PayFast to take these issues seriously and prioritize the needs of the merchants who rely on them. Until then, their service risks causing more harm than good.

Wow, I am disappointed it has been 3 months they have been saying they will verify the account but nothing yet I have over 6k cause clients placed orders but are still unable to request payout. Am always taken for a ride, I have submitted the same documents time and time again over 10 times and have not been assisted yet.

Hello, It has now been over three weeks without access to our Payfast Dashboard. Each time we attempt to log in, we're redirected back to the login screen. Despite multiple efforts to resolve this with Jade and Tommy Lee, it has become evident that the support team lacks the necessary skills to address the issue effectively. The matter has been escalated more than five times, with over seven support tickets opened, yet we have received no feedback. When the case was further escalated to Faghmee, the situation only worsened, leaving us without a resolution. Since Payfast is our primary payment provider, this issue has significantly impacted our ability to operate our business efficiently. I’m sharing this as a caution for other businesses to consider having a secondary payment solution, as relying solely on Payfast has proven challenging due to their lack of commitment to resolving critical issues.

This is the worst payment gateway on the market. Please avoid at all costs. There is no support or service so when you have issues like when payments going missing or for some reason do not appear but customers have been debited then you are left out to dry. This company cares nothing about you. It has no respect for their customers and their customers customers. By the time you read this it will probably be too late for you and I am sorry for that.

I am a Payfast Merchant and for several months now Payfast has failed to send through ITN on clients payments, leaving me with cancelled transactions on my website and clients who have paid. Since I sell tickets for events this has caused huge issues. Every month Payfast simply says "oh sorry" but still take their commission and leaves me sorting angry and dissapointed clients.

Extremely disappointed. I have made payment via payfast gateway however client doesn't get paid. I launched complaint but couldn't even get the acknowledgement. Very poor service.