PaycorReviews of paycor.com

In a nutshell because this goes back months, but to recap, signed with them in late Feb 2025, implementation was stopped due to their broker, coming back with an increase in benefits they had presented, we picked up again in late Aug 2025. Unfortunately, it was not our intention, but we had to cancel because the benefits presented at the time by their broker, were NOT competitive and would have posed a financial burden on our company. Received an unprofessional email from the person I dealt with for months because it seems he took it personal and failed to understand/care about the financial burden we would have endured if we would have moved forward with them. Then we received an invoice for $18K (taxes included) which would have been half of their annual fee. Minimal work was done during implementation, EE's weren't even loaded. No way does the minimal work they did constitute a fee for HALF of their annual fee. I am currently fighting with their collection dept on this.

Paycor was one of the worst customer service payroll companies I have worked with. I have worked with 5 different companies and by far they are the worst. They messed up on our taxes 3 times and it took months to get fixed. Also, once you end the contract with them they hit you with a huge fee that is nowhere in the contract. Then when they reach out to them they are so rude and kick you off the system.

From Implementation to ongoing support, Paycor has been subpar. We moved from another payroll company, due to cost and integration of supported services, but we definitely have buyer's remorse. Absolutely horrible customer service!! The implementation team didn't take the time to shepherd the project correctly and then blamed us, as the new customer, for their consistent and egregious errors. Their training is awful, their knowledge guides are awful, their follow-up is awful and the only saving grace, is that the app is easy to use for employees, even though their accruals may be wrong, their point summary may be wrong, and many other issues.

its like paycec thief company

If I could leave zero stars I would. I made the move from ADP to Paycor after the promise of a better experience, and it's been nothing but a hassle since. Paycor failed to make a payment on time to the IRS for our federal taxes (even though they of course swiped the funds from our bank account timely!) and are now trying to say that WE are on the hook for over $5k in penalties that they caused. Support is terrible. Cannot get any responses to any open tickets until you submit a follow-up ASKING for a case status. Had nothing by issues with every report. Customer service is the absolute worst. Stay away from Paycor, unless you want to provide your employees with a less than sub-par payroll experience.

I believe we were sold a false bill of goods. I've used ADP and my colleague has used UKG and Paycom. All 3 of these are better choices than Paycor. The reviews out here are about poor customer service and getting the runaround. It's all true. We implemented in February and so many problems and complaints from our Admin and client groups. Slow EDI setup connections, missing data, late tax bills causing fines from the IRS, and no one to talk to or if there is a response, it is different every time. This company needs to get it's $#/+ together rather than gaslighting us because we can't read a knowledge article and fix it ourselves.

Utterly woeful. The support team simply doesn't care and the Head of Customer Experience just lets customer concerns wash over him. They bounce your requests off to their outsourced providers throwing their hands up saying they can't help. I'm not in the habit of writing bad reviews, but this company is truly awful in every regard.

I have been working with Paycor for 4+ years and rate the customer service a -0! They can't answer questions about their own product or why calculations are incorrect (repeatedly). A company should have a direct contact with an agent when issues arise. I have worked with ADP in previous companies and there was always an agent assigned to the company. Getting answers from Paycor is like calling a government office. We'll get someone to call you back, which NEVER happens. So spending additional hours reconnecting and rehashing the issue gets another, someone will email you or call you back. TERRIBLE customer service and watch your bank account closely.