Pedro
Do not use PAYCOR...
Type of Complaint: Payroll Processing / Banking / Software Reliability I am submitting this complaint for transparency and documentation purposes, so other businesses can make an informed decision before onboarding with Paycor. From the start of our relationship, we experienced a high volume of issues, many of which were basic and easily avoidable. While some individual items have since been addressed, the sheer number and frequency of problems created ongoing operational strain and ultimately led to significant frustration. Payroll & Employee Data Errors During the initial transition from our prior payroll system, employee information was transferred incorrectly. In some cases, employees received pay changes that were not authorized by the company. These errors required internal corrections and should not occur in a payroll platform. Banking & 401(k) Handling Issues Paycor’s parent company, Paychex, manages our 401(k). Our account includes three separate EINs, each with its own group ID and bank account. Despite this structure, contributions were pulled from the wrong bank accounts, mixing funds between entities. This is a fundamental control issue and required repeated follow-up to resolve. Support Experience Customer support has been inconsistent and often ineffective. Problems frequently required multiple contacts, re-explanations, and escalation to achieve resolution. The burden of troubleshooting often fell back on our internal team. Software & Onboarding Limitations Employee self-setup regularly failed, particularly on mobile devices. In many cases, employees were unable to complete onboarding without forwarding setup links to office staff for manual completion. This defeats the purpose of a self-service payroll platform. Payroll Delivery & Communication Issues Physical paychecks were mailed via ground shipping, resulting in employees being paid nearly a week late. While additional fees for mailing checks were disclosed, it was not clearly communicated that delivery would take 5–7 days after payroll processing, which is an unreasonable delay for payroll services. Additional Context I want to be transparent that my patience has worn thin at times—not due to any single issue, but because of the cumulative effect of so many problems, including several that should have been preventable with proper setup and controls. While Paycor may state that certain items were eventually resolved, the volume and repetition of issues are the core concern. Several of these problems—particularly unauthorized payroll changes and incorrect bank account withdrawals across multiple EINs—should not occur in a system responsible for payroll and retirement administration. Purpose of This Complaint No further action is requested. The intent of this complaint is to document our experience and ensure other businesses are aware of the challenges we faced before committing to the platform.