PaycorReviews of paycor.com

Worst customer service ever. Don’t use This company. Not surprised at all there is so many negative comments. Am surprised they actually have two stars. Use someone else!! Beware

Paycor technical support is horrible! Any problems, you have to resort to "chat' and the problems are assigned to some team which in reality is a big black hole! The sofware itself has some great features, however the lack of an assigned rep for your own account is the biggest issue when something is wrong. Technical knowledge to actually problem solve in a timely manner is non existent. Awful!

Worst customer service. Good Luck getting a hold of them

We use this HRIS system and have to call or chat probably once a week for help or support. Their customer service team is not trained at all. There are no supervisors to oversee or help in escalated instances. Their chat people just paste from their knowledge base and on the phone you are transferred multiple times or left on hold for 30 minutes - an hour. No help. Absolutely awful.

Worst customer service ever

Software seems powerful and is intuitive enough to use, usually. Which is good because so far the people suck. Implementation/onboarding is AWFUL. The people don't know what they're doing, have terrible quality control (mistakes in data entry, configurations of deductions, how things report on W2s!, etc.) and are impossible to get a hold of to ask questions, get help, etc. Everyone is silo'd so no one really knows how the system works end-to-end. Everything is done by checklist, so no independent thinking or problem solving. Management is terrible - would rather try and make you see how you're wrong (or they're right) than actually resolve issues. They also lie - they'll tell you a feature is there (pre-note) and then you find out it's not - and that they're going to charge you a LOT of money if you try to put money into a bank account that's not valid... when they don't give you a way to check ahead of time. I suspect fees like this are a BIG part of their revenue. It's unfortunate - the software really does seem good. But the people experience is so terrible - they couldn't care less about their small customers - that I'm already looking for another vendor. I just hope I don't end up in trouble with the IRS/unemployment/state tax people/etc because of Paycor's mistakes.

Paycor is the absolute worst Payroll platform I have ever used. I have been in payroll for 35 years and have used several different platforms. Their Customer Service team are horrible and very inexperienced. They are very good at marketing and selling their product but cannot stand up to the promises made. My payroll clerk knew more about payroll than their CS Reps did. Very disappointing for the amount of money my company invested in their services.

This is a horrible program. It is slow and often deletes all input data for no apparent reason. It takes almost an hour just to log my hours for the month and then they are sometimes deleted. This program is truly awful. I have never used any site that functions this poorly and I remember dial-up.