PaycorReviews of paycor.com

10/18/2023 I contacted Paycor at 11am on 10/17/2023, seeking to simply change the bank account information for my business. This must be done through client services, there is no way to do it through the website. I quickly received an email with an ACH change form attached. I completed and returned the form within 5 minutes. I called client services at 130pm to confirm it had been taken care of, as I needed to submit my payroll by 3pm. No one was able to provide me with any substantial info, other than to apologize that the info had not been updated and to notify me that the process takes 4 business hours. At 250pm, I called again. No update. The rep actually gave me a speech about how next time, I need to allot more time for updates. I called several more times over the next couple of hours. Nothing helpful at all from client services was forthcoming, only empty apologies and assurances of understanding my frustration. My employees are a day behind on getting paid at this point. Finally, at 545pm, I receive an email requesting a voided check from the new account I want to switch to, along with a reminder that the update will take 4 business hours to complete. I sent the voided check within 10 minutes. I called to confirm it had been received. It had. I was told the update wouldn't be completed until the following day. This morning (the following day) I received an email at 1130am REQUESTING A VOIDED CHECK, accompanied by a reminder that the update process WILL TAKE 4 HOURS TO COMPLETE ONCE THEY RECEIVE ALL DOCUMENTS!! I have called customer service. There is no supervisor I can speak with (Someone will call me within 24 hours). I cannot speak with anyone from the department that updates my information (they only communicate by email). Worst customer server ever. My business is small, so I suppose we matter little to Paycor. As a bonus, our billable charges have doubled since May 2023, no explanation given. Absolutely unacceptable.

Everything said here is true. The platform itself is very flakey,. there is always some kind of error, issue, etc... you get their tech support, and they say oh well yes that happens we are looking into it, They don't seem to understand that they are dealing with hard working people who need to get paid, manage there PTO , and taxes. How they are allowed to stay in business is beyond me.

Customer service is literally nonexistent. They cant solve any problems. They cant pay child support payments on time, collect local taxes correctly, pay overtime correctly or even understand their own system. Would not give any stars if that was a choice.

They get your money upfront with set-up fees and then you are stuck with them. Their service is awful. The site is unstable. The backend service is shady and they will do nothing to fix issues. There are many much better services out there at better prices.

The worst program for hourly employees. Paycor does not automatically add the correct taxes or overtime to an employee’s profile. Over time is NOT optional, neither are taxes!!!! Not only do taxes default to each employee but break and vacation tracking does not work. They know how to tell you what you want to hear. However implementing is a failure. Customer service is a joke. Long hold times and no call back when that option is chosen. Every department has customer service so no one can answer several questions. Unbelievable that they are still in business. The customer base must be salaried.

Please do yourself a favor and stay clear of this payroll company. The customer service is the absolute worse.

I have to agree with other reviews. Paycor was once a company with outstanding customer service, which was the reason I changed from another service. THAT IS GONE. I had to close my business when I moved across state lines. They did not report my info the IRS for the end of year W2 for employees despite the assurances of the "Offboarding" member I spoke to that they would and now I am literally paying the penalties. To make matters worse, it has been over a month since I submitted my request to obtain it and paid ($360) for it but to no avail. IF you do not have a current customer number or wish to speak to sales, the system hangs up on you. When I finally agreed to speak to sales I was told there is nothing they can do to reopen my account, even if I am willing to pay. I HAVE to go through "former client relations" which is an email only. You are not allowed to speak to anyone. So I continually throw emails into their black hole of communications. The sales associate I spoke with was apologetic but could only refer me to the email and say, "Good luck." Simply not good enough. I'm not sure what happened over there, but it is a disaster. Avoid them. They are not better than Quickbooks.

We have used Paycor for the past 10 years. Starting in May 2023, they sent us an email telling us that basically our prices were increasing 45%-50%! I responded in shock asking if we could discuss over the phone. They were incredibly rude (via email btw) and stated that if I insisted on speaking with them, I would have to sign up and put my name in a queue and that they couldn't even tell me when they would speak to me. I immediately reached out to other processors to quote me and their quotes came in way cheaper and they assured me that I would have a dedicated rep to speak to whenever I needed assistance. Paycor never even answers the phone. It's nearly impossible to get in contact with anyone. This company has gone downhill and quickly. Their prices are ridiculous and they treat their clients like absolute garbage. It is truly shocking. Stay clear of this company!