PaycomPaycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Martin M.
Very happy with Paycom as the software is very user friendly, Matt is a great representative of the organization and provides very useful information and is informative regarding new / upgraded products.
Response from PaycomJun 3, 2026
Thank you for your review, Martin! It’s great to hear you’re finding Paycom user-friendly and that your dedicated specialist has been such a valuable resource in keeping you informed on new features and updates.
Paula B.
software is great, easy to use, and constantly improving. My current Paycom reps assigned to our account are amazing - quick to respond, knowledgeable, easy to work with.
Response from PaycomMay 8, 2026
Thank you for the 5-star review, Paula! We’re glad to hear Paycom has been easy to use and continues to improve. It’s also great to know your dedicated specialist is delivering quick, knowledgeable support.
Brooks M.
Paycom's team of Customer Experience folks is top notch. If someone doesn't have an immediate answer, they do a great job of follow up very quickly.
Response from PaycomMay 8, 2026
Thank you for the kind words, Brooks! We’re proud of our world-class service and our team’s commitment to staying responsive and following through. It’s great to hear that this level of support continues to make a difference! We appreciate you taking the time to share your experience!
Trina C.
Paycom has been a strong system for us overall. Our employees genuinely love the app—it’s intuitive, easy to use, and gives them more ownership over their information, which has reduced a lot of back-and-forth with HR. We also really appreciate the consistent updates and improvements. It’s clear Paycom is continuing to invest in and evolve the platform, which makes a big difference. One of the biggest highlights has been our Paycom specialist. She is incredibly responsive, knowledgeable, and feels like a true partner. The level of support and personalization we receive has made a meaningful impact. From the admin side, there are times when the backend can feel a bit burdensome and less intuitive than the employee experience. Some processes require more steps than expected, which can add to the administrative workload. Overall, it’s been a positive experience, especially on the employee side, and we appreciate the ongoing enhancements.
Response from PaycomApr 16, 2026
We’re glad to hear your workforce enjoys the Paycom mobile app and feels more ownership over their information through tools like Employee Self‑Service. It’s also great to hear your dedicated specialist has been a true partner as we continue innovating to support both your employees and administrators. Thank you for the 5-star review, Trina!
jacqueline
Our specialist has been working with us since 9/7/2022, and feels like a part of our corporate family at this point. This is certainly a testimony to the retention of Paycom quality employees. Our Specialist has been there for us every step of the way and to that point, is because of paycoms consistant customer service and and quality of service, we have no need to go anywhere else.
Response from PaycomMar 9, 2026
Jacqueline, thank you for taking the time to share your 5-star experience with Paycom! We appreciate your advocacy and years of partnership, and are eager to support you and your organization now and into the future.
Sara L.
I have really been enjoying having Paycom as our HRIS!
Response from PaycomMar 7, 2026
We're glad to know you enjoy Paycom, Sara! Thank you for your 5-star review.
Gual A.
It is one system that connects payroll time collection HR functionality in one and syncs very well and has an AI system that make processing and getting information easy
Response from PaycomMar 7, 2026
Thank you for your positive feedback, Gual!
Jacob R.
Very precise, easy to use and helpful.
Response from PaycomMar 2, 2026
Thank you for your 5-star review, Jacob! We’re glad to hear you find Paycom easy to use and helpful. We appreciate you taking the time to share your experience.
