PaycomPaycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Melissa M.
Gillian and Nahjee were awesome during implementation. They were helpful, friendly and answered all my questions completely. Training was swift, but thorough.
Response from PaycomAug 17, 2022
It's great to see our setup teams were able to get you started with Paycom quickly and effectively so you can start enjoying the benefits of eliminating outdated payroll and HR processes. Thank you for leaving us a review!
Janet S.
Ashley and Stephen were great. I recommend having a weekly meeting with the team that implements benefits. We did not do this, and it wasn't easy to know the status updates.
Response from PaycomAug 17, 2022
We're glad Ashley and Stephen have met your customer service expectations the Paycom way! We hope you feel confident knowing our team is here to provide guidance and updates as needed. Thank you for your review, Janet!
Debbie
I have been impressed with the customer service with paycom. They are very responsive and quick to respond. The training has been very smooth and I feel that any questions I have are answered quickly and thoroughly.
Response from PaycomAug 15, 2022
We're glad Paycom's customer service has been attentive and purposeful with your organization's needs. Our client teams hold themselves to a high standard, and are always happy to help. Thank you for your business and your review, Debbie!
Brittany
Our company started with Paycom in April 2022. Every single person has been kind and helpful. Sometimes they didn't know the answers, but they also found ways to get them and quickly. My favorite tool is the Talent Management. As a Human Resource Director, I just a lot of time recruiting employee's and the Talen Management has helped combine my work, statistics and keeps them all in one place.
Response from PaycomAug 15, 2022
Paycom clients can trust that their representatives will go to great lengths to seek the answers they need. Thank you for the 5-star review, Brittany!
W G.
Everyone has been very timely in response to various miscellaneous emails regarding multiple situations that we questioned or that arose after we started processing payroll and using the human resources portion of Paycom. Overall, we are very satisfied with our transition and look forward to exploring and learning more about what is available in the Paycom software. Processing of payroll is very similar to our last provider; however, the employee interaction has cut down on excess paperwork for everyone in the company. We feel the employees have more engagement with their actual pay and can see, correct their time, request time off, and ask questions they may not normally have done in the past. We would recommend that anyone searching for a payroll human resources software system to make sure and take a look at Paycom.
Response from PaycomAug 12, 2022
Our client teams work hard to provide users with thoughtful and detailed explanations for their questions. Paycom believes in giving employees full visibility and control of their employee experience. Thank you for your advocacy and review!
Alicia B.
Very informative and smooth process
Response from PaycomAug 12, 2022
Alicia, thank you for your 5-star review! It's delightful to know we have provided you with a simple and thorough process.
Savanna M.
Paycom Experience: This is my second/third year in HR. The PayCom system is by far the most elaborate and helpful system I have come across. It truly houses all HR needs, and more!
Response from PaycomAug 10, 2022
We appreciate that you noted Paycom's elaborate design and versatility. We are all-in-one because we believe we are the one for all! Thank you for your review, Savanna.
Kelsey M.
Paycom is a wonderful company! I’ve worked for two jobs now that have used paycom. Both times, I have been highly impressed with how easy the app is to use and navigate. The app is very self explanatory and I have never had a problem using it. Everything I have ever needed, including my tax information is very easy to find on the app. The Paycom employees are always very kind and helpful. The are very attentive to any questions that you may have and are always willing to help you. I’ve had to use other payroll companies in the past as an employee through jobs and none of them have been as wonderful as Paycom. I recommended Paycom to a family member for her business and she switched to them and has loved it, as well. I have never had a negative experience with this company and would highly recommend it to anyone looking for a payroll company!
Response from PaycomAug 10, 2022
Kelsey, it's wonderful to hear that we have created the ideal HR and payroll experience for you through multiple organizations. Our products undergo innovation constantly, as Paycom's primary focus is simplifying the employee experience with advanced, comprehensive technology. For this reason, our client teams work hard to be consistent helping hands for our clients. Thank you for your advocacy and your continued support! We appreciate it.
