PaycomReviews of paycom.com

This is what I am referring to, in Paycom's response their customer service standard does not align with our experiences, yet we have to contact them to work things out. How is this considered a high standard in customer service where the client reaches back out to the vendor after giving a dissatisfied review? another example, we have a tax issues (serious tax issues) with Paycom for months and they were to resolve matters and contact us with the outcome Friday, August 12, we have heard nothing from them let alone any communication, resolution on these matters. ZERO customer service, care, communication! I do not recommend this company at all and if you want a list of what can go wrong, just ask, I have tons!

Hired this company, paid up front fees, yet after 5 weeks of payroll had to cancel services due to incompetency and lack of error correction. Although friendly customer service and wanted to meet our needs, they did not fix setup errors, missing payroll, import/export issues, and limited number of team members actually knowledgeable of their own program. After 5 weeks of ongoing issues, we lost confidence in their ability and canceled. When asked about a partial refund since they did not complete setup, we were told no. Yet the entire 5 weeks we used their service, it required 3 of us to go through the register, find and fix their mistakes. As well, we had upset employees because their pay was incorrect. Overall do not recommend unless you want to waste time and money.

We've had Paycom for 3 years. Not a single rep we've ever worked with has had HR or payroll experience so they have no context for any of our questions or issues. You have to explain to the customer service rep how their own system works in order for them to understand the problem you're having. We've also had 6 different customer service reps in 3 years - they keep quitting. I don't blame them, they aren't given any of the knowledge or tools to actually be helpful. And don't expect to actually be able to get through to your rep when you call, you'll get someone else who knows even less. When you do get your rep, they always have to "get back to you" about your question but they rarely do. The most common answer or solution is "oh, the system can't do that but we'll put in a suggestion for it with our development team". Still waiting on most of those developments. Their big selling point is that it saves time - the trick is they mean it saves the employees time, not the Payroll people, not the HR people, not the IT people. For all of these people, processing time has doubled and some things are literally impossible to do in the system, things that are standard in any other system. Everything is designed to charge you more money and everything is overpriced. We're currently being forced into an update to their payroll module that will also cost more money. It's not an optional upgrade and it's not an upgrade we want or need, but we will be forced into it anyway. If after hearing all of this you still want to go with them, find someone who already knows how Paycom works to help you set things up during implementation (the rep they assign will be clueless) and just say no to their applicant tracking system - it's garbage.

I'm very nervous filling out a job application on the Paycom site. Paycom is requiring a social security number to be entered in order to apply for a job. This by itself is troublesome. But it also requires me to "sign" that I have read its disclosure statement and understand it. However, there is no link on the page that explains their disclosure policy. They provide no information on how long they will save the social security number, with whom they will share it, where it will be store, and under what circumstances it will be stored.