Paycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
paycom.com
Website
paycom.com
Category
HR & Recruiting
Location
Oklahoma City, Oklahoma
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Exactly what we needed to customize our HR processes
In depth implementation with constant support from our implementation team. It was the set up we needed to fully customize our HR processes to what we had always wanted.
Response from PaycomJan 15, 2025
Taylor, we're proud to provide the support needed to successfully customize your HR and payroll processes. It's wonderful to know that our in-depth implementation process helped you achieve your ideal setup, and we're proud to have played a role in helping your organization reach its goals.
IS
Isabelle
User Friendly
Paycom is very user-friendly, not just on the employee side but on the client side as well. I love that I am able to figure things out myself. In the event that I am stuck on something, Paycom and their dedicated team of specialists are super helpful and responsive. I have used Paycom for almost 3 years now and every time, I am wowed by the functions they are able to implement. I also really value that they will take suggestions on how to better the platform.
Response from PaycomJan 15, 2025
Isabelle, it's fantastic to hear about your positive experience with Paycom's user-friendly platform and the responsiveness your dedicated specialist has shown. We're thrilled that you've been able to easily navigate the system and appreciate our dedication to continually implementing new functions to enhance the user experience. Your feedback is invaluable to us, and we're grateful for clients like you who help us drive innovation and improvement. Thank you for your 5-star review!
KB
KaTrisa B.
Great Customer Service
Evan and Mason are always quick to respond and ensure my questions are answered efficiently and professionally.
Response from PaycomJan 3, 2025
Thank you so much for sharing your positive experience, KaTrisa! We're thrilled to hear that their prompt and professional service exceeded your expectations, as it's a testament to the world-class service we strive to provide every day. We appreciate your feedback and look forward to continuing to provide you with the same level of excellence.
GR
Gabriela R.
Ashley N Johnson is an outstanding…
Ashley N Johnson is an outstanding representative. She goes way above and beyond to meet our expectations and our needs.
Response from PaycomDec 30, 2024
We're thrilled to hear that your dedicated specialist has exceeded your expectations. Paycom is dedicated to world-class service and we're happy to know this has been your experience. Thank you for your 5-star review, Gabriela!
MK
Michelle K.
Highly recommended
Paycom seems to be a great central place to document and manage employees. It is easy to use, and I believe I have a great support team between my dedicated specialist and my account manager.
Response from PaycomDec 19, 2024
Michelle, we're thrilled that Paycom is helping streamline your employee management processes, and that your dedicated specialist is providing you with the guidance and assistance you need to get the most out of our software.
RE
Rene
Makes payroll and HR easy
Paycom has empowered our company to be able to process payroll quickly and accurately, in a fraction of the time it would take to process manually. Employees appreciate the Paycom app, which gives them full access to their hours, pay, benefits and time off. We recently added benefit integration, file feeds to carrier, and COBRA, which has greatly improved the benefit access for employees and eliminated the need for manual processing of changes as employees are hired and terminated.
In addition, we have greatly benefited from our Client Relations Representative, who has spent numerous hours, in person and remotely, assisting our team with training and utilizing all the modules we have in Paycom, to ensure that we are getting the best return on our investment.
Response from PaycomDec 19, 2024
Thank you so much for sharing your great experience, Rene! We're thrilled to hear that our platform has streamlined your payroll processes and empowered your employees through our mobile app, easily allowing them to access their benefits. We're also grateful for your kind words about your Client Relations Representative, who is dedicated to ensuring you get the most out of our software.
MB
Michelle B.
Excellent Customer Service
Jeremy, is very knowledgeable and assists promptly with emails and taking his time with me.
Response from PaycomDec 19, 2024
Thank you for taking the time to share your world-class experience with Jeremy. We're thrilled to hear that his knowledge and prompt assistance exceeded your expectations, Michelle!
JH
Julie H.
Service experience
My client rep Luke Swafford is really great. I feel since he has been my rep he answers my calls more than any other rep has in the past. He takes care of my issues quickly and is very personable.
Response from PaycomDec 12, 2024
Julie, we're happy to hear about the world-class service you received from your dedicated specialist, which reflects Paycom's commitment to ensuring our clients are taking full advantage of our HR and payroll software. Thank you for your 5-star review!
