PaycomReviews of paycom.com

I hate it! Customer service by actual customer specialist is horrible. He is very unhelpful and when I have brought this up, nothing gets done. When payroll is due it does not send out any kind of notification except on the date it was generated. The system itself if not very user friendly, and with the cost I feel it should have better customer service, an email sent on the day payroll is due to be submitted, and more user friendly. You also don't have access to prior payroll files unless you email your specialist so if you needed info after hours or on the weekends you wouldn't receive that info until Monday.

Abruptly, and with no notice increased our monthly fee 60%. The change relates to "active employees". They had been billing us for each employee that received a paycheck; but out of nowhere changed this to charge for every employee - even parttimers who didn't get a check. A) none of the other major payroll companies charge like this B) this is the second time in one year they've arbitrarily changed something that (shockingly) resulted in more fees. BUT - here's the kicker - there's no way to get your fees back even though they very clearly changed their billing practice WITH NO NOTICE. My recommendation - stay away. They make it complicated to change once they get their hooks in, and happily help themselves to your bank account to grow their own margins.

Everything was going well till I realized they where adding in fees that cost over 1k with out saying anything and also messing up and trying to double pay my employees and when I bring this up as a concern they seem to have a hard time finding out what happened. Witch makes me not trust them. And the icing on the cake was when I said I had an issue with payroll amount befor the time frame for submitting it before fees. They don’t replay back till next day and say only why have you not wired the payroll yet. Then they say since it wasn’t paced in time now there is a fee. Not cool on my end when I have already reached out to them trying to contact them regarding the improper amount for the wire transfer. It was their fault for not getting back to the email took over 24 hours which is why I did not submit the payroll because they were trying to charge me $2500 too much. then when I said if you guys do not reverse the fee for doing the payroll late, then you could just send me my resigning letter and then the gentleman said not a problem where should I send it without even trying to correct what they have done wrong, so definitely not impressed. If there is a negative review, I definitely would give it and would not trust this company with my money or if you do, I would highly recommend you double and triple, checking your payroll and wire before you submit it because they hide fees without telling you.

Paycom is the worst HRIS system that I have ever worked with. It is so complicated. Absolutely no help from our dedicated customer service rep. ADP Workforce Now is best system for a small to medium business.

Terrible company lots of hidden costs

This company's service has declined significantly over the past 5 years. Their Tax service is a joke. We did a spin with them and made our company the master company. They are now treating it as a new company. They apparently keep no records of what they have done. The frutration level in trying to get anything accompliched is exceedingly high. I have raised my issues to your company repeatedly. It just gets worse.

The new "modern" update that upended my Paycom is not modern - I want to opt out of it and no one will tell me how. I have 21 employees and cannot see them all on 1 screen in employee changes. It is the worst update I have ever seen and I want it to look like it did Thursday - before the "modern" changes took over. Our company has been with Paycom for a very long time and no one here likes this or is happy with it.

Changing to paycom was the worst business decision I ever made. We are a business with 150 employees. Paycom talks about how they charge a premium price and provide a premium service, but that's far from the case. Every individual aspect of service is an additional fee. We felt nickeled and dimed. In addition, they are horrible at solving problems. At first we thought it was our representative, but having requested a new rep, the issue is the culture is one of pointing fingers not solving customer issues. Questions that should be Yes/No get paragraph long responses that don't answer the question. We've gotten multiple delinquency notices from states as Paycom wasn't filling the required tax forms. Even worse, sometimes we'd fix a problem only for it to resurface weeks later with no explanation as to why. We would have been better off doing payroll ourselves than relying on this company.