PayCargoReviews of paycargo.com

I'd prefer to give this company zero stars. They're not even worthy of one. I totally agree with the other reviewers here. PayCargo is a scam. I mean, granted, they do offer a way for you to pay your shipper, so that's helpful. But the fact that they do not disclose this $250 annual user fee anywhere on their site is despicable. As noted by another reviewer, it is located in section 10.6 of their user agreement, which I guarantee no one reads. Our fault? Maybe to some degree. But to not mention it on your site is not right. It's unethical. On their FAQs for payers, they say that it doesn't cost anything to register. What a bunch of hooey. Sure, it doesn't cost anything at the time you sign up, but then unknowingly, they charge you. I'm not sure it's worth it for "expedited" processing to use them. Next time, I'm just sticking with a wire transfer and dealing with the approval delay that goes along with that. It's not worth it to pay $250 a year for a service I need once or twice a year to pay a $100 bill. Utterly ridiculous.

We needed to pay a trucking fee for delivery of a sea container a while back. These type of deliveries are very time urgent because late fees and be very expensive, and the cargo will not be released until payment is cleared and verified by the shipping company. The broker recommended that we could send payment with PayCargo, so we quickly created an account, and attempted to send the payment with PayCargo, however unfortunately they would not let us send the payment because our account was too new. So we ended up just sending a normal bank wire transfer, and they received it within a few hours. We never logged into the PayCargo site again after this. Now, as we are compiling our 2019 tax records for our business account, we see a $250 fee from PayCargo deducated from our business bank account several months ago!! I emailed Paycargo support, and they said they deducted the $250 for a "service fee" even though we never used their site ever except for the 1 failed time we tried to send a payment for the trucking release. PayCargo support said we authorized the $250 "fee," because buried on page 40 of the agreement when we signed up, there is a section that says they will deduct $250 from your account from a service fee. They also refused to refund the $250, even after we explained that we never used their payment service ever, and the 1 time when we needed to send it when we signed up, it failed. So, it seems this company makes their living off tricking people into signing up, then stealing their banking information when they try to send a payment, and deducting $250 "Fee" for their service. There was no indication ever when signing up that their service costs $250, they bury this on page 50 of their user agreement that you have to 'tick' a box to accept, clearly trying to trick people who don't read entire agreements into getting their bank details so they can deduct secret payments. Very scammy and I am pretty sure fraudulent since they are clearly trying to trick people who sign up, but I will not waste the time hiring a lawyer to deal with this. Also, even when you log into their site (which we did after realize the payment was deducted), there is no indication anywhere of your payment details or bank account information that you can change or remove. In other words, your bank information is hidden even from you when on the site, and you aren't able to view it or even be aware that they are deducting money.

The company provides a service for those importing goods and receives a transaction fee for each shipment. Many users are single time importers who are directed to their business as it helps smooth the customs financial process out in duration. They have an acceptable service, however they charge an annual fee per user that would not be a problem if it was more evident to potential users. At last check it was $250 per year that they debit from bank accounts that they have been granted access to as part of their registration. There is no "Pricing" section on the website that users can clearly find - It could scare away many small importers because the annual fee would be disproportional to the services they receive. Each user clicks that they agree to the T&C when they sign up, and buried in section 10.6 is their annual fee. Until they change their tactics and make this charge more evident to new users I would suggest steering clear of a business that continues to engage in this hidden fee practice of generating revenue.

This company is completely crooked. Supposedly, buried deep in their Terms of Service is an annual "Subscription" fee of $250, but this fee is not disclosed to the user, up front while creating the original transaction. I used their website once at the very end of 2019 to pay a freight forwarder's invoice and was unknowingly charged for an entire year of "service" in addition to the transaction fee for the invoice payment. I contacted customer service to see if the subscription could be cancelled and refunded or at the very least pro-rated, since it wasn't started until the end of November 2019. The reps were very rude and disrespectful. They obviously know that they are grifting companies out of a subscription fee without providing any real service. I certainly would not have used PayCargo if it was apparent that an annual fee was involved. Beware of this scam.