Kerri D.
I bought the xl slow feeder for my dog…and received the small
I bought the xl slow feeder for my dog and received a small or medium bowl. I immediately reached out and they said to send pictures which I did and they will not return it I can’t use it at all I’m so disappointed and this bowl wasn’t cheap. I’m out 45$ and have a bowl I can’t use I think it’s a terrible policy and not fair when the bowl wasn’t even used!!! I would never deal with a company that’s doesn’t stand by their products and recognize they made the mistake and sent me the wrong bowl. I reached out to them the day I received it and was told no returns
Response from PawzeventMay 26, 2025
Dear Kerri, We'd like to clarify that the 7-cup slow feeder you ordered is designed as a one-size product and has never been offered in alternative dimensions. We double-checked your order and confirmed that the item shipped matches the specifications listed on our site. Our policy of not accepting returns on used products, clearly stated in our FAQ section, prioritizes the health and safety of all pets. It is widely upheld across the pet industry to prevent potential contamination risks. Reselling used items (like bowls exposed to pet saliva) could compromise hygiene, and we refuse to take that chance. This ensures every customer receives a 100% new, safe product. Thank you for your understanding!