Jan
Twice used this service
Twice used this service. Both times something was broken and the sitter didn’t have the decency to let us know, just left us to find the damage. Neither did they communicate any enthusiasm or interest but did at least respond to queries
Response from pawshake.comSep 17, 2025
Hi Jan, Thank you for taking the time to share your experience. We’re sorry to hear you’ve felt disappointed with bookings made through Pawshake. Just to clarify, Pawshake itself is not the service provider — rather, we provide the platform that connects pet owners with independent sitters, who run their own pet care services using our infrastructure. If something went wrong with a particular sitter, we would very much like to know so that our team can investigate and take any appropriate action. At the moment, we don’t have a record that matches your review. If you’d like to discuss this further, please reach out directly to our Support Team via the Help Centre and share the details of your bookings so we can look into this properly. We truly value feedback from pet owners like you, as it helps us maintain high standards across our community. Kind regards, Jack The Pawshake Team