Dr. J.
Pawshake do not care about the…
Pawshake do not care about the petsitters. A client lied to me , she gave a information about the dog that didn't coincide.As a petsitter I need to let the costumer know how is the dog feeling,the dog was so destructive something that she denied , after letting her know she complained and make accusations. I emailed Pawshake to let them know my story and they just took the costumer side , I had proves on my WhatsApp but even that the Pawshake didn't care , they blocked my account for a while, and very rudely they threaten me if I don't do a meet and greet ( the costumer make the request last minute) they will block permanently. The 19% comission that says it is the insurance it's a lie! They will not give the insurance to you if your dog gets sick or in a accident, they take a lot from the petsitters and you basically are paying more and won't get the insurance. They are horrible.
Response from pawshake.comSep 7, 2019
Hi there, We're sorry to hear that you've had a less than satisfactory experience. We do care very much about all our users on our platform, both pet sitters and owners. We always do our best to investigate all incidents as thoroughly as possible and ask all parties involved to share with us what happened to we can make a well-informed decision. We also explicitly state what our insurance covers for the peace of mind of our users and situations. We're sorry this is not the outcome you were expecting. Best regards, Pawshake Support



