Merrill M.
Everyone is super friendly and give the…
Everyone is super friendly and give the best treatment to our pups.

Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
pawshake.com (pawshake.com) has 6,520 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Merrill M.
Everyone is super friendly and give the best treatment to our pups.
s S.
Would give 0 star if I could. It is a known fact and users have personally told me many times over how rude, ignorant and distrustful customer service is when you need them but never expected it to be so horrible. Very rude and would never trust nor expect them to help. Sam is very rude. Ask for help- no reply. Ask again- no reply. Ask for management- no reply. I’m sorry but 0% recommend. Whatever follow-up response is replied to my review I can guarantee you is a joke made to look professional.
Response from pawshake.comMar 21, 2020
Hi S Singh, We are sorry to hear that you feel this way. Our Trust and Safety team have reached out to you due to a report that you have been taking bookings off the Pawshake platform and have multiple accounts. They have given you plenty of time to respond and have tried to work with you but did not get an explanation from you. Unfortunately for the safety of our pet sitting community we had to make the decision to remove your profile. Kind Regards, Pawshake Support Team
Digital India P.
A good service will be resumed in the new year 2020 for VLE.
D B.
Hi everyone! Please read this. Please answer my questions and pass it to CEO and very senior managers. I’ve been loyal to Pawshake. Gained 5 star reviews. I Appreciate the experience and always aim to improve myself on any level. I discovered my passion for dogs when it helped me recover from a serious illness. I don’t do it for money- I do it to satisfy higher values of love, communication, compassion and empathy. I never had a problem with a pet or pet owner. However, I am a human being indeed and worse days/ sickness can happen to everyone. If you have a magic power to be normally functioning when something bad hits you unexpectedly then please let me know. I am always happy to talk constructively and learn from every experience. Recently I had an upsetting experience with a dog owner who wanted to drop off his dog last minute in the morning without a prior proper “meet and greet” and I got sick and passed out in the morning. I woke up twice to vomit and couldn’t settle. Ive been taking also other medication for another reason which could have added to how I felt. He never used the buzzer available to all public to get in and it happened my phone I kindly gave to him wasn’t heard when he phoned.I phoned back half an hour after but he wasn’t there or picked the phone from me until now. I was in shock and worried. Again, I’m sorry for any inconvenience. I have not done any of the above on purpose- why would I? What would I gain or achieve? Has anyone asked if I am okey? He made a very judgemental, upsetting, subjective and a one- sided complain to #pawshake . I was told by one of the Team Members “that there is nothing to discuss”. My account was suspended. I asked many times to speak to a higher manager but it was ignored. I wrote a long email recently- it is ignored. Everyone I spoke to said the reaction is too extreme. No one agrees with decisions made that and is puzzled and concerned. Blocking me caused me to be even more anxious and finding it difficult to fall asleep as I love and care about dogs so much. I asked one of my clients Ina and she said she did not feel like there would be enough support from Pawshake in a similar situation and everyone should have a back up plan. Is their reaction correspondent to the situation? Why I wasn’t let to speak to a higher manager? Is their decision fair to other pet owners who were happy with my support? Is this incident sending a good message regarding working for Pawshake? What rights and protection do sitters have? Do we even have a voice? Is basing such a heavy decision on one persons opinion/ one unfortunate situation is fair and objective? Did Pawshake implement measures to verify ones complaint? Do sitters have to give a client their personal phone number? Why was the drop off such a last minute meaning you give yourself even less time? Are you all perfect? Have you ever been feeling unwell and would you like anyone/ any organization to treat you like this? Should it happen to you? Where is communication, equality and inclusiveness and empathy? Please answer those questions. I can provide my references but it is shocking and putting me down it even got to this stage. Please help ASAP. I hope the Head of Customer care, Community manager and CEO are going to respond to me as a matter of urgency. Thank you so much. Love x
Response from pawshake.comMar 12, 2020
Hi Barbara, When we contacted you about the booking you initially told us that you overslept. There was no mention of you being sick until after we made the decision to unpublish your profile. Unfortunately without being there ourselves, we have to rely on your initial explanation when we made the decision to unpublish your profile. We hope you had a speedy recovery and are feeling better now. A member of our management team has been in touch with you to further explain our decision. We're sorry that you were unhappy with the decision made by our Trust and Safety team. Sitter reliability and professionalism is very important to us which is why we took this complaint very seriously. We wish you the best with your pet sitting journey. Warm regards, Pawshake Support
Patricia A.
Très bon site et très pratique pour le paiement en ligne******
mevr. S. B.
Fantastisch, super, toppie,... alles. De website werkt heel vlot, het afspreken met de weekendoppas, etc... heel tevreden. Het is heel uitzonderlijk dat onze hond niet meegaat op weekend of vakantie, maar als het nog eens nodig zou zijn, weet ik waar ik moet zijn.
Heidi R.
Löysimme Pawshake’in avulla erinomaisen koiranhoitajan koirillemme lomamme ajaksi.
Robin N.
I have used a few dog sitting online services, and Pawshake was the easiest and had the widest selection of possible sitters in my area. It was really easy to switch between the English and German site. The advice about the meet up before the booking was also a key to finding a good match for my dog.