Sylvain B.
Service hors pair
Belle communication, excellent service

Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
pawshake.com (pawshake.com) has 6,520 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing6,520 approved reviews, newest moderated first
Sylvain B.
Belle communication, excellent service
Emanuela
Le mie prime esperienze sono positive, ho trovato precisione e serietà.
Charlotte van der H.
Pawshake.com is een betrouwbaar platform om een oppas te vinden voor je hond of kat weet ik uit eigen ervaring. Het zit heel slim in elkaar waarbij de oppas je goed op de hoogte houdt tijdens het verblijf en medische kosten verzekerd zijn. Er is echt goed nagedacht om het voor iedereen een fijne ervaring te laten zijn. Blije hond, blije baas en blije oppas.
PAOLA
Ho utilizzato più volte questa piattaforma ultimamente, dopo che diverse pet sitter ci avevano via via lasciato. E' un sistema molto comodo e affidabile. Finora, molto soddisfatta.
S. S.
Buchung schnell und unkompliziert
Olga M.
I am very happy with my experience with the company. I have write already the review for my cat sitter IULIIA EREMINA, she is wonderful!
Nikki
Their customer service is terrible. I tried to raise awareness of one of their sitters that was a no show after confirming job, given address etc. My dog was left unattended and I had to cancel my flights, hotel etc. I msged the sitter through msnger after checking their Pawshkae profile. When I contacted Pawshake they said my raising the issue could be interpreted as harassment. That I was being vindictive and he hopes I "find peace". EDIT: I am talking about the customer service I received not the details of my contact. Maybe you missed my review above? Although allowing scammers on your site also isn't great, but raising the issue only resulted in name calling and condescending comments. My review is based on my direct experience with Pawshake, in particular, your customer service. Doubling down and trying to find a loop hole instead of agreeing the customer service was less than ideal, is only making it worse. I am 100% a Pawshake customer, I have an account! I didn't ask the sitter to be penalised as you stated. I was alerting you to a scammer on your site. Turns out they have scammed a few people. I am a member of Pawshake actually, how do.you not know this information? Still making excuses for the terrible service your agent provided? Do better.
Response from pawshake.comAug 11, 2024
Hi Nikki, Thanks for taking the time to share your thoughts. The incident you are referring to happened on a different platform and wasn't a Pawshake booking. Pawshake do not have any scope to assist you with a booking from another company. It would be beneficial to raise the issue with the company where you made the booking in the first place. Many sitters work across multiple pet sitting platforms and while we thank you for telling us, the original platform will be best positioned to act upon the no-show. We understand you had a frustrating experience, but it is inappropriate for us to action against a member based upon unverified information. Kind Regards Jack Pawshake Support Edit: Thanks for your reply. Your review heavily implies the booking was with Pawshake. According to TrustPilots terms of use, "You must not write, submit or be involved in the procurement of fake reviews. By fake reviews, we mean reviews that don’t reflect a genuine service or buying experience with a business, or reviews that have been left in an attempt to manipulate consumer perception, or negatively target a particular business." You are not a customer or member of Pawshake and our service team cannot penalise the sitter like you requested for an incident that was not connected to our business. Pawshake cannot take retaliatory action against a sitter for something that occurred outside of our purview and outside of our platform. We are sorry that your sitter missed your service and that it has caused you such distress.
Amanda R.
Good service - as promised/expected.