Customer
Pawshake sitter broke agreement
Pawshake sitter broke agreement, resulting in holiday cancellations and lots of stress. This was well documented on pawshake platform. Instead of assisting us to save our dog and future pets from a dishonest dog sitter they decided to keep our money, deleted our account, but we already documented interactions to present to court. They also posted a falsified view of events on the review we posted. In reality which was well documented on their site, the sitter sent us message saying that they leaving our dog alone (2hours, which was not a problem) and will not be responsible for any harm nor, will provide any help to the dog during that time (this was the opposite of what was agreed and expected). In addition, sitter made it very difficult for us to take our items back (dog was taken by friend straight away on our request) and we had to ask police to help retrieve dog belongings. Update to the deliberately misleading reply Pawshake left below: sitter specified in her voicemail and text "NO Responsibility Accepted by her if something happens when dog alone" and "No Help or Assistance will be given to the dog if he injured when left alone". Pawshake does not want to acknowledge the issue there. Of course, who in the right mind would use their service if no responsibility and no help is a standard they operate on evidently. Their rude and abusive comments about not picking up the items as agreed is another lie. My friend was tormented by this sitter asking to come and not showing up 5 times, she never gave items back until police interfered! As for the camera, once my friend who took the dog in stress checked their car we dutifully notified police and your platform that it was found. We are going to meet you in court and will see if it is really "unwarranted" to worry about a pet when told that he is left by sitter alone, no responsibility taken if injury nor help for injury will be given. While the exactly opposite was agreed prior.
Response from pawshake.comJan 24, 2025
Hi Ray, Thank you for taking the time to share your thoughts. Your decision to cancel your holiday due to the sitter leaving your dog in a room for two hours is both surprising and unwarranted. At no point was your dog in danger. The sitter ensured your dog’s safety during the two hours they were running errands, and they took every precaution to prevent any issues. As outlined in our Home Dog Boarding agreement, dogs are not to be left alone for more than three hours, and the sitter fully adhered to this policy. It is important to note that you did not pay for 24/7 supervision, and the sitter retains the right to manage their personal responsibilities while fulfilling their duties. Furthermore, the police have confirmed that the camera you accused the sitter of stealing—after your deliberate failure to attend the pre-arranged drop-off—was found in your possession. This false and serious accusation has caused undue stress to the sitter, and you have yet to issue an apology for your actions. In light of this behaviour, your account has been permanently banned from Pawshake to protect our sitters and uphold the trust within our community. Kind regards, Jack Pawshake Support