pawshake.comReviews of pawshake.com

Great app, easy to choose pet sitters and read and leave reviews. Daily updates of how my pets are doing a flexibility in the amount and type of care they receive. Totally felt safe leaving my cats, dog and chickens with our pet sitters. Great app and much more affordable than paying for pet hotels!!

Hi. Full disclosure, I'm a pet sitter on this website as well. However, I have used other pet sitters for my dog when I go away and I find the service very useful. The review system helps you find a pet sitter that you can trust.

Resourceful and easy platform to navigate.

Très pro et très affectueuse avec notre Papou. 😺👍

My experience with Pawshake: Account deactivated, repeated emails ignored, and still no resolution I never expected to find myself having to write a post like this, but after several unanswered emails to Pawshake, I feel I need to share my experience. Pawshake deactivated my account because they believed that a conversation with a client suggested an attempt to arrange a booking outside the platform. I explained to them that this was not what happened. I contacted the person involved and asked them to cancel their request. They subsequently decided to delete their own account. Despite my explanation, Pawshake deactivated my account, and I have been trying to get the matter reviewed and resolved ever since. What has been particularly disappointing is the lack of communication. I have sent several emails explaining the situation and requesting that my account be reviewed and reactivated, but I have not received a satisfactory response. I understand that Pawshake has rules and policies that sitters are expected to follow. However, I also believe that when a decision has such a significant impact on someone’s ability to work through the platform, they deserve a fair review, a clear explanation, and the opportunity to have their side of the story properly considered. How can an issue be resolved when one side keeps trying to communicate and the other side simply doesn’t respond? This isn’t just about having an account deactivated. It’s about transparency, communication, and being treated fairly when something goes wrong. I am not asking for special treatment. I am asking Pawshake to review my case properly, explain its decision, and give me a clear answer instead of leaving me sending email after email with no resolution. I joined Pawshake in good faith and would like to continue using the platform. I hope someone at Pawshake will finally take the time to look into my situation and respond. I’m sharing this because I believe sitters deserve to know how concerns like these can be handled, and I would be interested to hear whether other sitters have experienced similar difficulties getting a response or appealing an account deactivation. Pawshake, I am still waiting for a response. Please review my case and give me a fair opportunity to resolve this.

I've been sitting through Pawshake for a while now and have only ever had 5-star reviews and lovely feedback from every family I've looked after. So I never expected to be writing something like this, but here we are. A few months ago, a client mentioned in the Pawshake chat the idea of paying outside the platform for a booking that was still 3–4 months away. That's all it was, a conversation. No money changed hands, nothing was booked outside the app, nothing came of it. Pawshake sent me a single email saying the conversation had been picked up and to keep the booking on the platform. Fair enough, I thought. There was nothing in it about next steps or anything I needed to do. What I didn't know was that they'd quietly made my account inactive. No email, no notification, nothing. The app looked completely normal on my end. I only found out when a past client went to leave a review, and then one of my regulars told me they'd tried to book but my calendar was showing as fully blocked. Nobody from Pawshake had called or emailed to ask about the conversation or hear my side. When I reached out to ask what was going on, I was basically told I was in the wrong and had breached the terms and conditions. And look, I'll own that the conversation happened and that it goes against the rules. But not even a warning? For a first issue where no money was even exchanged, from a sitter with a perfect record? Then I was told they'd only review my account once all my confirmed bookings were finished. So they'd keep taking their commission on my bookings, and then decide whether to block me at the end. Since they weren't willing to look into it there and then, it felt pretty clear which way that would go. I asked them to just assess it now, since nothing would change in a few months, and they refused. I wasn't going to keep making them money just to be shown the door afterwards. Two weeks ago I made a formal complaint. No reply. I followed up four days later and heard nothing. I followed up again four days after that and still heard nothing. I told them that if they couldn't explain how this was handled, I'd share my experience publicly. So this is me doing that. I'm not saying I'm perfect. But the way this was handled felt cold and money-driven, and honestly pretty disrespectful to someone who's only ever done right by their clients. I've since seen plenty of other sitters with similar stories, while sitters with average reviews carry on as normal. It's hard not to feel like the commission matters more to them than the people actually doing the work. If you're a sitter or an owner using Pawshake, I'd just say be aware of how little support there is if something ever goes wrong.

Wei ling was a truly pet lover and a great pet sitter. Pawshake needs to vet your pet sitters who are applying to be on board. I am sure my feedback earlier about one of the sitters(who did not take up the job) was a real disappointment. I am comfortable with pawshake and I see no reason not to continue supporting pawshake.

Heel blij met de oplossing voor mijn dieren om thuis te kunnen blijven in hun vertrouwde omgeving. Je-Me was superlief en goed voor mijn poezebeesten. Ik ben blij dat ik haar via PawShake heb gevonden en uberhaupt dat PawShake bestaat. Veilig idee.