pawshake.comReviews of pawshake.com

4.76,520 reviews
Pet Services
North Castanya Way 161, Portola Valley, California

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pawshake.com

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About pawshake.com

Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.

pawshake.com (pawshake.com) has 6,520 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: pawshake.com
Category: Pet Services
Location: Portola Valley, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 10% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fernanda G.

Mar 4, 2025

Account Deleted Without Explanation + Defamation to My Clients

On February 28 at 3 AM, I received an email from Pawshake stating: "You recently declined a booking. To make sure your calendar is as up to date as possible, we have automatically updated your availability to unavailable for all services for these dates." However, I never declined any booking. When I tried to log into my account to check, I was locked out and received an error message saying my email or password was incorrect. Without any warning, my entire account was deleted without explanation. Since then, I have sent three emails to support, and I have received no response at all. The lack of communication from Pawshake is completely unacceptable. To make things even worse, Pawshake emailed my clients, falsely stating that I committed a "serious violation." I was never informed of any issue, nor was I given a chance to defend myself. I have been a dedicated pet sitter for years with 100% positive reviews and not a single complaint. Now, my reputation has been damaged, and I am losing clients and income due to Pawshake's reckless and irresponsible actions. I demand an urgent explanation regarding the removal of my account, as well as the immediate restoration of my profile and all my reviews. Additionally, I expect a formal apology to be sent to my clients, clarifying that the message they received was an error on Pawshake’s part. This situation has caused serious harm to my professional credibility, and I expect it to be addressed with the urgency it deserves.

Response from pawshake.comMar 5, 2025

Hi Fernanda, Thank you for sharing your thoughts. We understand that this situation may be frustrating, and we want to be transparent about the reasons for your account suspension. We recently received written evidence from a member of the public indicating that you had been hosting pets without the required licence, as well as complaints from your neighbours regarding this activity. Additionally, we have documented evidence that you attempted to bypass our platform’s fees by requesting direct payment from pet owners. Both of these are serious breaches of our Terms and Conditions While we acknowledge that you declined a specific booking from a pet owner, this was not a factor in your suspension. Our decision was based solely on the breaches outlined above. We have responded to your multiple support inquiries with details about the suspension, but it appears you may not have seen our replies. We encourage you to check your spam or junk folder to ensure you receive our messages. As a result of this situation, we have reached out to your clients with an apology, as we are unable to uphold the Guarantees we offer to members when our Terms and Conditions are violated. We appreciate your past contributions to the platform and wish you the best moving forward. Kind regards, Jack Pawshake Support

About pawshake.com

pawshake.com (pawshake.com) has 6,520 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: pawshake.com
Category: Pet Services
Location: Portola Valley, California
Listed on Five Star Index: 2026