Jess
Too expensive
Way too over priced and not good. I wish I could get a refund from the sitter.
Response from pawshake.comApr 16, 2025
Hi Jess, Thank you for sharing your thoughts with us. We’d like to take a moment to clarify the situation that occurred. Your cats were left at your sitter’s home for several days without a confirmed or paid booking in place. This unfortunately placed your sitter in a very difficult position, and she was close to surrendering the cats to the local shelter due to concerns of abandonment. As Pawshake operates as a pay-in-advance service, sitters should not be expected to cover the costs of food, care, and shelter out of pocket. In this instance, your sitter sent multiple booking requests in an effort to receive payment and ensure the wellbeing of your pets. We also want to highlight that our sitters set their own rates, and bookings must be confirmed and paid before care begins. Unfortunately, this was not the case here, and it created significant strain for your sitter. Our support team made several attempts to contact you, but reaching you was challenging as you had multiple Pawshake accounts. When the cats were eventually collected, you mentioned you had been in hospital. While we understand emergencies can happen, a quick message to your sitter would have been greatly appreciated and helped avoid confusion and concern. Most importantly, this situation could have been avoided entirely if the booking had been confirmed and paid for in advance, as required. Due to the seriousness of the matter, your profile has been suspended. Thank you for your understanding. Kind regards, Jack Pawshake Support