Paw Print GeneticsReviews of pawprintgenetics.com

I have always used Pawprint with great success until now. My results took much longer than they ever have in the past. Especially considering that Pawprint already had this dogs swab. When I called to inquire I was told that the lab had moved but the samples had not been moved which is incredibly foolish. Needless to say, I’m very disappointed with the service since Neogen has taken over.

The dna test took longer then usually

I have been running genetic testing through pawprint for the last 6 years. They have always been prompt and timely until this order. I was honestly a bit disappointed with the lag time. I understand that some circumstances are outside of their control, but they also have an obligation to stick to their standards that they promote. I may give them one last chance on the next litter but if this happens again, I will unfortunately consider changing companies.

Slow return time on testing. Otherwise good experience

There is a lack of communication. I ordered 4 tests but only 3 came back later than expected date. When I called to check status, was given generic response that it was still in testing phase and would receive an email when it was done.

I still have not received results.......

Glad to have the service, however, results are a bit slow.

They never sent me the test results or sent me an email prompting me to go and seek the result online. I had to go back in my credit card logs to refresh my memory as to whom I bought the test from and go to their website to finally get the result that had been ready for several weeks.