Cheryl B.
I initially paid for 2 panels to be…
I initially paid for 2 panels to be done on 2 puppies I bred (I was considering keeping both puppies). However, as soon as I got the kits a perfect person came along for the one puppy and I did place him. So I had an extra test and called the customer service people. I asked them to change the dog on the 2nd kit and they agreed. Embarrassed as I am after the results came Back to me via email I realized I had had this dog tested for these diseases. So I called back and asked if they would agree to testing this dog's swab at their lab for the supplemental panel instead. Without any "needing to talk to a supervisor" or transferring the call the service rep agreed to do it. Now that is Customer Service at it's finest imo!!! Thank You
Response from Paw Print GeneticsSep 9, 2025
Hello Cheryl, Thank you so much for sharing your experience! We are thrilled to hear that our team could assist you promptly and make the testing process smooth and flexible. Providing excellent customer service is very important to us, and your kind words truly mean a lot. Kind Regards, Ishara Orivet Powered By Paw Print Genetics




