HEIDI M.
Time Line Issues
I ordered a test from a dog you had previously tested back in Nov 2023. At the time, I got a notification that the testing would be back in early December. Two weeks after the date it was supposed to be back, I contacted the company to ask if there was an issue with the sample. I was told it was fine and the lab was just behind. In January, I got a notification you did not have enough sample and I needed to send more. Once that went through another month I got results. I should have been contacted earlier that the sample was not sufficient so I could send another one. If you are that behind, don't give a short date.




