Paw Print GeneticsReviews of pawprintgenetics.com

Deceived on time it takes. I was notified when my PKG arrived and given a date for 2 weeks out. Now that date has been pushed another 2weeks out saying they just received so and so sample. Not cool people!!

Everytime i am supposed to have DNA already submitted from a previous order and I am hoping for a quick turn around i have to submit a new sample because they say their's is not good. Also this time my order took over a month to get back the result. I am still waiting on one of my orders. It will be over a month on it also. They have cost me sales.

Pawprints Genetics is terrible since being bought out!! Even the simplest of test are botched up and take weeks to figure out why!! Unfortunately, once again the Australian Shepherd Club of America is screwed!!

The test given to my dog is not correct . Copper toxicosis

I used them for years as a breeder, since they are doing testing in a new location as well as merging with neogen, it's been terrible. I have lost sales because no results until 15days after estimated completion date so I called and we are sorry to inform you not good sample, so this is 6 weeks later. 2 weeks ago i sent 2 samples in with priority mail. Canada post sent email delivered 2 days , i called them in 6 business days and asked why they haven't confirmed received sample. They said they are sorry they never received them and said file a claim with canada post. 1 hour after I get off the phone they email saying they received my sample! So they sat that long before process was started!. Next dog I send in 4 samples and everytime not sufficient for testing, I then said give me my money back. Next day got a email saying there is a credit on your account with expiration date of over 3 months earlier, I replied saying I don't a credit and for sure not 1 that has already expired! That was 3 weeks ago and I have not received any refund or credit, it's totally sad that a company I sent numerous breeders too went to wrap, in service, testing, communication skills and loyalty.

Did not provide results in a timely manner. Missed the posted completion date. Still could not provide results for additional weeks. Although I have been a loyal customer using only Paw Prints Genetics for over 10 years, I will now be looking go to another company to use.

Extremely slow results as well as rude customer service agents

You didn't tell us anything about what breed he is. We knew he was mixed but wanted to know what the mix was. This was for the children, they are very disappointed.