Paw Print GeneticsReviews of pawprintgenetics.com

We got delayed in receiving our tests twice which pushed back the amount of time we have to advertise our litter.

I am still waiting for the report- the estimated completion date was 6 days ago.

I sent in 4 dog samples, I realize at the beginning of the year so it may take longer. My estimated completion time was 2 weeks, 3 weeks later no results and estimated completion time had not changed. After 3 weeks I have gotten 1 dogs results and the estimated completion on the others just changed to yesterday. So hopefully will keep getting results throughout the day, but will see.

Test is taking 10 days longer than the provided ETA. Kit mailing took 3 days longer than the agent gave. What is happening to PP? Never had this type of issue before Neogen took over.

We had a long delay in getting our results back. We have been used to great turn around times, so yes this was a surprise to have such a delay. I am mailing another one out today, and really hope return of results is better.

Lack of Communication, Need to up their Customer Service Game: Sample rev'd by company - results took 1 month & 11 days. Basic bred specific tests (DM & PLL). No communication initiated by company. I called after company set results available. Only then found out first testing attempt failed. Was told 2nd test was being done & was given another estimate for expected results. Results were later than that by a week. All happened around the Dec holiday but a full 3 weeks after submittal. I get holidays may have caused delays - but ... Telephone people were HELPFUL but had very limited info from lab staff - they did seek and find the info I needed, which I appreciated.

Hi there. I sent my results in in November… I am just getting the results today and the puppies are ready to go on Sunday. As per your website… It said two weeks! I am very disappointed. It is not my fault you guys changed your lab Location I think this was overpriced for the length of time it took 😞

You failed to send the information to ASCA in a timely manner. This resulted in puppies not getting sent to their new homes for Christmas as I wait on registration papers. I sent the form necessary for this, signed and dated. Pretty much ruined Christmas for 3 families. This is after a delay on your part, which you gave no reason for.