Paw Print GeneticsReviews of pawprintgenetics.com

Results were not done when promised, and I am still waiting on results! It’s unethical to promise something and not deliver!

I never got my package.

I paid in full for my tests and it said samples were already on file for my dogs . I waited two months with no results and emailed, I was told you needed samples. As a result of this I lost breedings to my male and couldn’t plan who to breed my female to. I had zero problems with paw print before it changed hands. I sent an email regarding this oversight and was offered nothing for you mistake. Very disenheartening and I will be looking for new companies to test my dogs because of this.

!4 Days no results yet. Terrible service compaired to the past.

They charge me almost $175 just to tell me that my dog was Merle... Here are the screenshots of the proof that I placed my order on September 24th and they weren't going to have it ready until November 9th. And then they never had it ready at all. And wanted to give me $25 back. Basically to find out my dog was Merle. So ridiculous. Waste of time. Would not recommend.

I had ordered a Merle test on a previously tested dog who had DNA on file on Aug 1,2024. They emailed me on September 18, 2024 sample on file was not acceptable. I requested for them to mail me a sample kit on the same day. Received email same day that a sample was mailed out. On October 18, 2024 I contacted them to let them know I still had not received the kit and according to their website tracking system the kit was never mailed. The customer service and follow up is horrible. Really makes me concerned…

It has been over a month since my sample was received by your labs and I still do not have the results.

I always order the breed panel, long coat, and dwarfism for around $89. Instead I was charge $150ish because the long coat and maybe the dwarfism wasn’t picked up. Now I have all this extra BS tests done that I don’t need nor do I care about. The name was changed on my end early on, yet an act of God needed to be granted to get the name corrected for ALL reports (now they just look like crap because “Ammended” is on all of them. The estimated time for each test was never met. I had to make SEVERAL calls in reference to the name change and date of completion (which didn’t matter because the name was still not correct). I have never had a problem with PPG, until Neogen took over. I have ordered a genetic dna test kit from Embark to compare results and experience. Yup that ran another $100 (bringing a new all time high of $250 for testing…we shall see who is more reliable). PS…your customer service is awful. My next dog’s testing will most likely be with Embark. I have shared my experience with other fanciers and they seem to be on the same page. Do better or your reputable customers will find better.