Paw Print Genetics Reviews | Read Customer Reviews of pawprintgenetics.com

Paw Print Genetics Reviews | Read Customer Reviews of pawprintgenetics.com

Paw Print Genetics reviews

Showing 82 reviews with 3 stars · Clear filters

Amy H.
Feb 14, 2025
The results are trustworthy, timeliness is not great
The results are trustworthy, but this company has a downward trend (against its competition) for lacking timeliness in processing and posting results for new samples received based on other companies that we have sent samples to for our testing. The comparison to the time it takes PawPrints to run the same breed specific panels or individual tests is weeks longer. This also applies for individual tests. Their time to complete the order is great if you already have samples with them from previous orders.
Response from Paw Print GeneticsSep 18, 2025
Hello Amy, Thanks for your honest feedback. We are glad to hear you trust the accuracy of our results, that really means a lot. We understand your concerns about turnaround time and truly appreciate you bringing it to our attention. Kind Regards, Ishara Orivet Powered By Paw Print Genetics
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Debbie R.
Feb 13, 2025
I am very happy to have the convenience…
I am very happy to have the convenience in being able to submit sample at the dog show. However, I was NEVER notified by email that my results were in. very disappointing as I had always gotten a notification for them in the past.
Response from Paw Print GeneticsSep 18, 2025
Hello Debbie, Thanks for your feedback.Glad the sample drop off was convenient. Sorry you didn’t get the email notification this time. Please feel free to contact [email protected] if you have any issues. Kind Regards, Ishara Orivet Powered By Paw Print Genetics
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Jackie B.
Feb 11, 2025
Wish it was easier
It's really confusing on how to order and set up your account. I had to have a friend of mine do it for me, since she had done it before. I would have looked for another company if it hadn't been for my friend. Other then that it's easy to log back in and see the results. I had a disease panel done.
Response from Paw Print GeneticsSep 24, 2025
Hello Jackie, Thank you for your honest feedback. I'm really sorry the setup process was confusing. It's great that your friend was able to help, and I'm glad accessing your results was easy once you were in. We truly appreciate you sticking with us and hope your next experience goes much more smoothly. Kind Regards, Ishara Orivet Powered By Paw Print Genetics
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Tanya R.
Feb 4, 2025
Very Slow Results
Good results. Very slow process!
Response from Paw Print GeneticsSep 25, 2025
Hello Tanya, Thanks for your feedback. We are glad you were happy with the results, but we hear you on the slow turnaround, and we are working on speeding things up. Really appreciate your patience. Kind Regards, Ishara Orivet Powered By Paw Print Genetics
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Donna L.
Jan 27, 2025
Delays
I sent the sample and after waiting the full term I was told it wasn’t good enough, so I had to redo everything. Resend ( at your cost) but still have to wait the 14 days again for results.
Response from Paw Print GeneticsSep 25, 2025
Hello Donna, I’m really sorry for the delay and the hassle of having to resend the sample. I totally understand how frustrating that is. We appreciate your patience and hope the rest of your experience goes smoothly. If you need anything in the meantime, please don’t hesitate to reach out. Kind Regards, Ishara Orivet Powered By Paw Print Genetics
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Customer
Jan 27, 2025
My test results are still not back
My test results are still not back. Its been 4-6 weeks and its impossible to reach anyone at your end.
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Melinda P.
Jan 25, 2025
Would have been 5 star if there was no delay
I sent my DNA there because there doesn't seem to be anywhere in Australia that tests for weak furnishings. There was a delay for some reason and I didn't get my results for about 2 weeks past the estimated eta completion date unfortunately. I needed the results so I could work out if I should breed my batch or not. Unfortunately the delay meant I missed her heat and will now have to wait six months to do the mating. I emailed to clarify the results once I had them and received a response very quickly which was great, that part was wonderful.
Response from Paw Print GeneticsSep 30, 2025
Hello Melinda, Thanks for your honest feedback. I’m really sorry for the delay and the impact it had on your plans. I’m glad our team was able to respond quickly when you reached out. We appreciate your patience and hope to provide a smoother experience next time. Kind Regards, Ishara Orivet Powered By Paw Print Genetics
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Andy S.
Jan 9, 2025
Said they had samples on file to test…
Said they had samples on file to test and they didn’t work and never contacted me.
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